At a Glance
- Tasks: Support ministry teams in using Microsoft Dynamics 365 effectively and confidently.
- Company: Join London City Mission, a mission-focused organisation making a difference in communities.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a generous pension scheme.
- Other info: Be part of a team dedicated to sharing the gospel and supporting those in need.
- Why this job: Make a lasting impact by helping ministries work more effectively and improve decision-making.
- Qualifications: Strong expertise in Dynamics 365 and ability to engage with diverse stakeholders.
The predicted salary is between 45000 - 55000 £ per year.
Do you enjoy helping people get the most from technology? Are you experienced in Microsoft Dynamics 365 and passionate about translating real-world needs into practical system solutions? London City Mission is looking for a Ministries CRM Systems Partner to play a key role in helping our Ministries Department embed and use Dynamics 365 effectively, consistently and sustainably. This is an exciting opportunity to work at the intersection of ministry, systems and people.
You'll act as the primary CRM partner for one of the largest and most complex user groups in the organisation, helping ministry leaders and field teams use technology well while ensuring that the integrity of our organisation-wide CRM remains protected.
About the role
Dynamics 365 is a critical system that supports work across London City Mission. As Ministries CRM Systems Partner, you will become the trusted link between ministry teams and technology colleagues. You will work closely with ministry leaders and staff to understand their workflows, challenges and priorities, helping them adopt and use the CRM confidently. You'll provide practical support, training and guidance while also ensuring that requests for changes and improvements remain aligned with wider organisational standards and data governance. This role combines systems expertise, stakeholder engagement, training, problem-solving and change management. You'll help ministries staff see CRM not as an administrative burden, but as a valuable tool that supports effective gospel ministry.
What you’ll be doing
- Acting as the primary CRM systems partner for the Ministries Department
- Supporting and coaching users in Microsoft Dynamics 365
- Building strong relationships with ministry leaders and field teams
- Translating ministry needs into practical CRM solutions and change requests
- Configuring and maintaining CRM elements such as forms, views, dashboards and reporting structures
- Improving data quality, consistency and reporting capability
- Designing and delivering CRM training and guidance materials
- Supporting testing and rollout of new functionality
- Working closely with the Database Manager and Systems Development Manager to ensure system coherence and alignment
What we’re looking for
- Has strong functional expertise in Microsoft Dynamics 365 CRM
- Can confidently engage with both technical and non-technical stakeholders
- Understands data governance, reporting and system adoption challenges
- Enjoys helping people learn and use systems effectively
- Can balance ministry needs with organisational standards and best practice
- Is proactive, collaborative and able to influence others positively
- Has experience translating operational requirements into practical solutions
You will be joining a mission-focused organisation committed to helping churches across London share the good news of Jesus Christ with people on the margins. This role offers the opportunity to make a lasting impact by helping ministries teams work more effectively, improving the quality of information that supports decision-making, and contributing to the ongoing development of systems that underpin gospel ministry across London.
Benefits
- 25 days annual leave (pro-rated for contract duration)
- Additional leave between Christmas and New Year
- Attractive pension scheme with generous employer contribution
- Hybrid working approach
- Cycle to Work scheme
- Regular prayer gatherings, team days and spiritual development opportunities
- Opportunity to contribute directly to the mission and ministry of London City Mission
Occupational Requirement
London City Mission is an organisation committed to preaching the Christian gospel to the people of London. There is an occupational requirement that the person appointed be an evangelical Christian and able to agree with the Mission's Statement of Faith and Conduct.
Department: Finance, IT & Property (Technology), embedded with Ministries
Reporting to: Head of Technology
Location: LCM Head Office, Tower Bridge Road (office-based, with some remote working)
Contract: Fixed-Term (18 months)
Hours: Full-time 40 hrs a week
Salary: £45,000-£55,000 per annum (dependent on experience)
Ministries CRM Systems Partner (Dynamics 365) employer: London City Mission
London City Mission is an exceptional employer that offers a unique opportunity to work at the intersection of technology and ministry in a mission-driven environment. With a strong focus on employee growth, you will receive comprehensive training and support while contributing to meaningful projects that impact communities across London. The organisation promotes a collaborative work culture, flexible hybrid working arrangements, and regular spiritual development opportunities, making it an ideal place for those passionate about using their skills to serve others.
StudySmarter Expert Advice🤫
We think this is how you could land Ministries CRM Systems Partner (Dynamics 365)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what London City Mission values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges London City Mission might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at London City Mission!
✨Direct Apply to London City Mission
Let's not forget to apply directly through the London City Mission website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Ministries CRM Systems Partner (Dynamics 365)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at London City Mission.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at London City Mission. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at London City Mission
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
