This is an exciting opportunity to work at the intersection of ministry, systems and people. You'll act as the primary CRM partner for one of the largest and most complex user groups in the organisation, helping ministry leaders and field teams use technology well while ensuring that the integrity of our organisation-wide CRM remains protected. Dynamics 365 is a critical system that supports work across London City Mission. As Ministries CRM Systems Partner, you will become the trusted link between ministry teams and technology colleagues. You will work closely with ministry leaders and staff to understand their workflows, challenges and priorities, helping them adopt and use the CRM confidently. You'll provide practical support, training and guidance while also ensuring that requests for changes and improvements remain aligned with wider organisational standards and data governance. This role combines systems expertise, stakeholder engagement, training, problem-solving and change management. You'll help ministries staff see CRM not as an administrative burden, but as a valuable tool that supports effective gospel ministry.
Responsibilities
- Act as the primary CRM systems partner for the Ministries Department
- Support and coach users in Microsoft Dynamics 365
- Build strong relationships with ministry leaders and field teams
- Translate ministry needs into practical CRM solutions and change requests
- Configure and maintain CRM elements such as forms, views, dashboards and reporting structures
- Improve data quality, consistency and reporting capability
- Design and deliver CRM training and guidance materials
- Support testing and rollout of new functionality
- Work closely with the Database Manager and Systems Development Manager to ensure system coherence and alignment
Qualifications
- Experience in Microsoft Dynamics 365 and passion for translating real-world needs into practical system solutions
- Strong functional expertise in Microsoft Dynamics 365 CRM
- Confidence to engage with both technical and non‑technical stakeholders
- Understanding of data governance, reporting and system adoption challenges
- Enjoyment of helping people learn and use systems effectively
- Ability to balance ministry needs with organisational standards and best practice
- Proactive, collaborative and able to influence others positively
- Experience translating operational requirements into practical solutions
Benefits
- 25 days annual leave (pro‑rated for contract duration)
- Additional leave between Christmas and New Year
- Attractive pension scheme with generous employer contribution
- Hybrid working approach
- Cycle to Work scheme
- Regular prayer gatherings, team days and spiritual development opportunities
- Opportunity to contribute directly to the mission and ministry of London City Mission
Occupational Requirement
London City Mission is an organisation committed to preaching the Christian gospel to the people of London. There is an occupational requirement that the person appointed be an evangelical Christian and able to agree with the Mission's Statement of Faith and Conduct.
