At a Glance
- Tasks: Lead and grow the retail operation for an ambitious women's football club.
- Company: Join London City Lionesses, a pioneering club in women's sport.
- Benefits: Professional development, collaborative culture, and the chance to shape retail strategy.
- Other info: Opportunity to influence the future of retail in women's football.
- Why this job: Make a real impact in a fast-growing club and enhance supporter experiences.
- Qualifications: Experience in retail or ecommerce, strong commercial awareness, and excellent communication skills.
The predicted salary is between 60000 - 70000 £ per year.
London City Lionesses are one of the most ambitious clubs in women's football and part of the Kynisca group - a pioneering global organisation founded by Michele Kang with a vision to transform the future of women's sport. Following promotion to the Women's Super League, the club is entering an exciting new chapter as it continues to establish itself amongst the leading teams in the women's game. Driven by a high-performance culture and long-term vision, the club is investing significantly in its people, infrastructure and supporter experience.
The Retail Manager will play a key role in this journey, taking ownership of the club's retail and merchandise operation at a pivotal stage of growth. This is a newly created position with genuine opportunity to shape strategy, influence commercial performance and build the future of retail at one of the most exciting clubs in women's football.
- Develop and grow the club's retail operation across ecommerce, merchandise, matchdays and future retail channels.
- Build a commercially successful product range that reflects the club's brand, engages supporters and drives revenue growth.
- Take ownership of the club's ecommerce platform, improving the online customer journey and driving conversion performance.
- Lead retail delivery on matchdays and major events, ensuring an outstanding supporter experience and strong brand presentation.
- Manage stock, fulfilment, supplier relationships and operational processes, creating an efficient and scalable retail function.
- Analyse supporter trends, sales performance and commercial data to identify opportunities for growth and continuous improvement.
- Work closely with commercial, marketing and operational teams to develop new products, campaigns and retail initiatives.
- Help shape the future direction of the function, joining a role with significant autonomy and opportunity to make a lasting impact.
The opportunity to join one of the fastest-growing clubs in women's football at a transformational stage of its journey. A genuine opportunity to build and shape a retail function rather than inherit a fully established operation. The chance to influence supporter experience, commercial performance and long-term retail strategy. Opportunities for professional development, training courses and continued learning. A collaborative, ambitious and values-driven culture where individuals are encouraged to contribute ideas and help shape the future of the club.
Experience within retail, ecommerce or merchandise operations, ideally within sport, entertainment, leisure or a consumer-facing environment. Strong commercial awareness with experience driving revenue growth and managing budgets or product performance. Experience managing ecommerce platforms and understanding customer conversion, fulfilment and online sales performance. Strong organisational skills with the ability to manage multiple projects and priorities simultaneously. Excellent stakeholder management and communication skills.
If you are looking for an opportunity to take ownership of a growing retail operation and help shape the future of one of women's football's most ambitious clubs, click the apply button to begin your application.
Retail Manager, STORE STORE in Kent employer: London City Lionesses
Join the London City Lionesses, a pioneering club in women's football, where you will be part of an ambitious team dedicated to transforming the future of women's sport. As a Retail Manager, you will have the unique opportunity to shape and grow the retail operation at a pivotal moment in the club's journey, supported by a collaborative and values-driven culture that prioritises professional development and innovation. With a focus on enhancing supporter experience and driving commercial success, this role offers a meaningful chance to make a lasting impact in a rapidly evolving environment.
