At a Glance
- Tasks: Lead and grow the club's retail operation, enhancing supporter experience and driving revenue.
- Company: Join London City Lionesses, a pioneering club in women's football with ambitious goals.
- Benefits: Professional development opportunities, collaborative culture, and the chance to shape retail strategy.
- Other info: Dynamic environment with significant autonomy and growth potential.
- Why this job: Be part of a transformative journey in women's sport and make a real impact.
- Qualifications: Experience in retail or ecommerce, strong commercial awareness, and excellent communication skills.
The predicted salary is between 60000 - 70000 £ per year.
London City Lionesses are one of the most ambitious clubs in women's football and part of the Kynisca group - a pioneering global organisation founded by Michele Kang with a vision to transform the future of women's sport. Following promotion to the Women's Super League, the club is entering an exciting new chapter as it continues to establish itself amongst the leading teams in the women's game. Driven by a high-performance culture and long-term vision, the club is investing significantly in its people, infrastructure and supporter experience.
The Retail Manager will play a key role in this journey, taking ownership of the club's retail and merchandise operation at a pivotal stage of growth. This is a newly created position with genuine opportunity to shape strategy, influence commercial performance and build the future of retail at one of the most exciting clubs in women's football.
- Develop and grow the club's retail operation across ecommerce, merchandise, matchdays and future retail channels.
- Build a commercially successful product range that reflects the club's brand, engages supporters and drives revenue growth.
- Take ownership of the club's ecommerce platform, improving the online customer journey and driving conversion performance.
- Lead retail delivery on matchdays and major events, ensuring an outstanding supporter experience and strong brand presentation.
- Manage stock, fulfilment, supplier relationships and operational processes, creating an efficient and scalable retail function.
- Analyse supporter trends, sales performance and commercial data to identify opportunities for growth and continuous improvement.
- Work closely with commercial, marketing and operational teams to develop new products, campaigns and retail initiatives.
- Help shape the future direction of the function, joining a role with significant autonomy and opportunity to make a lasting impact.
The opportunity to join one of the fastest-growing clubs in women's football at a transformational stage of its journey. A genuine opportunity to build and shape a retail function rather than inherit a fully established operation. The chance to influence supporter experience, commercial performance and long-term retail strategy. Opportunities for professional development, training courses and continued learning. A collaborative, ambitious and values-driven culture where individuals are encouraged to contribute ideas and help shape the future of the club.
Experience within retail, ecommerce or merchandise operations, ideally within sport, entertainment, leisure or a consumer-facing environment. Strong commercial awareness with experience driving revenue growth and managing budgets or product performance. Experience managing ecommerce platforms and understanding customer conversion, fulfilment and online sales performance. Strong organisational skills with the ability to manage multiple projects and priorities simultaneously. Excellent stakeholder management and communication skills.
If you are looking for an opportunity to take ownership of a growing retail operation and help shape the future of one of women's football's most ambitious clubs, click the apply button to begin your application.
Manager (retail) in Kent employer: London City Lionesses
London City Lionesses is an exceptional employer, offering a unique opportunity to be part of a pioneering club in women's football that is committed to transforming the sport. With a strong focus on professional development and a collaborative, ambitious culture, employees are encouraged to contribute their ideas and shape the future of the club. This newly created Retail Manager position not only allows for significant autonomy in building a retail function from the ground up but also provides the chance to influence commercial performance and enhance supporter experiences at one of the fastest-growing clubs in the Women's Super League.
StudySmarter Expert Advice🤫
We think this is how you could land Manager (retail) in Kent
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like London City Lionesses, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like London City Lionesses!
We think you need these skills to ace Manager (retail) in Kent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at London City Lionesses, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at London City Lionesses and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show London City Lionesses that you’re ready to jump in and contribute right away!
How to prepare for a job interview at London City Lionesses
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
