Rostering Manager

This job is with London City Airport, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The successful scheduling of the airport's shift-based management and staff is vital to the effective delivery of the airport operation. This role plays a crucial part in achieving positive employee experience for a big proportion of LCY's workforce - and therefore key in creating a great place to work.

The Rostering Manager will be responsible for managing the strategy, production, coordination and distribution of the rosters ensuring they meet the demands of the operation as well as meeting staffing requirements for any airport projects requiring specific support. As part of the Continuous Improvement team role holder will expected to deliver adaptive working patterns to meet the future flight schedule requirements supporting medium and long term planning.

The role holder will coordinate with management and rostering team members to ensure that all aspects of contractual and non-contractual variations to rosters are managed effectively to ensure the operation is not impacted. E.g. annual leave, attendance etc.

Main Tasks and Re

• Manage the day-to-day rostering activities for staff, supporting the delivery of a safe, reliable and customer focused service, achieved through efficient forward planning of resources, proactive monitoring of throughput during the day, and timely and accurate communication with relevant stakeholders and effective administrative and reporting processes.
• Production of effective roster patterns to meet the need of future scheduled seasons ensuring the resource optimisation targets are achieved.
• Working with department leads to analyse effectiveness of existing rosters and provide insight, analytics and reporting to identify and recommend improvements to drive efficiency.
• Ensure that any rosters developed meet the contractual requirements so that staff welfare, local agreements and legal rights are protected, and fatigue management parameters are maintained.
• Ensure annual leave and operational swap applications are processed within the agreed SLA, ensuring staff and management are advised on outcomes of the applications.
• Lead the development and enhancement of the the rostering systems, working with the HR team to ensure it supports all payroll and HR system requirements.
• Work with the department leads and directors to ensure the budgeted staff requirements are achieved and that recruitment timelines meet the requirements to achieve the roster efficiencies.
• Support the department leads to ensure the overtime budgets are not exceeded.
• Develop and implement a quality staff communication plan to ensure all roster amends and requests are processed and responded to in line with the SLA.
• Ensure operational files are correct to enable payroll details to be accurately processed on time.
• Coordinate with the Training and Compliance departments to ensure all relevant training is planned and deliverable.
• Ensure all cross charging of outsourced resource to internal and external departments is charged according to the relevant agreements.
• Provide guidance and support to analysts and administrative colleagues to identify and solve potential rostering conflicts, incompatibilities or other scheduling problems; manage any escalated rostering issue.
• Lead and manage team to achieve goals and meet performance standards and support training, learning and development opportunities for the team

Key Competencies:

• Self-motivated, proactive in coming up with own initiatives, a positive approach, and capable of managing a changing workload and priorities which will be dictated by a changing operation.
• Commitment to continuous improvement
• Excellent communication skills (written and verbal)
• Demonstrate ability to work unsupervised and take accountability for areas of work
• Good problem-solving ability and analytical skills
• Able to deal with data and confidential matters correctly and consistently

Qualifications:

• In possession of at least 3 A-Levels / O Level or Leaving Cert (and equivalent). Preferably at least one from the STEM subjects.
• Previous experience working in a rostering and scheduling environment and exposure to the tools is preferable.
• Experience of working across teams and multidisciplinary work streams, including project planning, quality control and progress monitoring, adapting to changing situations.
• Strong IT skills especially Excel and other Microsoft Office applications; knowledge of advance coding techniques (SQL, Visual Basic) would be an advantage.

Working Hours

Full Time - 40 hours per week.

Hours of work are flexible, primarily Monday to Friday with at least 4 days in the office during operating hours.

Hours are subject to change due to operational requirements.

Must have a flexible approach to work

Benefits:

• 25 Days Annual Leave
• Access to Salary Sacrifice Pension Scheme
• Enrolment into Company Auto Enrolment Pension Scheme
• Annual Performance-Related Bonus
• Access to Discounted Private Medical Insurance for You and Immediate Family
• Medicash Cash Plan. Can help reimburse eligible everyday healthcare costs
• Free Onsite Physiotherapist
• Holiday Buy Scheme. Purchase up to one additional week's annual leave.
• Annual Season Ticket Loan
• Free Onsite Parking
• Staff Discounts at Onsite Retailers and Some Local Restaurants/Hotels
• Access to Salary Sacrifice Car Leasing Scheme
• Discounted Gym Membership
• Free Bereavement Counselling
• Cycle 2 Work Salary Sacrifice Scheme
• Hastee Pay Advances. Provides access to earned wages before the normal payday.
• LCY Central Discount Website. Exclusively for London City Airport employees. Saving you money.

Closing Date: midnight 20/11/2026 23:59