At a Glance
- Tasks: Support our care team by conducting wellbeing calls and managing incidents.
- Company: Join a compassionate healthcare provider focused on quality care.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Thorough training and support for your professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in healthcare and strong communication skills are essential.
The predicted salary is between 29618 - 29618 £ per year.
We are seeking a compassionate and detail-oriented Engagement Coordinator to support our care team by ensuring the well-being of our service users and care professionals. This role involves a range of responsibilities, including conducting engagement and wellbeing calls, handling incidents, accidents, and medication errors, and facilitating surveys to gather feedback on care services. You will be integral in ensuring that care delivery is safe, responsive, and centred around the needs of our clients and care workers.
Internal Relationships
Reporting to the Care Manager, you will maintain regular communication with service users and Care Professionals. You will collaborate closely with the Hub Teams to ensure the delivery of high-quality services while promoting a "people first" approach.
Key Responsibilities
- Employee Engagement
- Conduct regular Wellbeing and Engagement calls to Care Professionals, ensuring their needs and concerns are addressed.
- Conduct regular supervisions with Care Professionals in line with the group governance policy.
- Handle situations involving care worker absences (AWOL), and manage the transition of care worker leavers effectively.
- Receive and share compliments, ensuring that positive feedback is acknowledged and celebrated, using it as a benchmark for outstanding care.
- Publish the feedback on CCH Connect to inspire and motivate others.
- Customer Engagement
- Carry out "Voice of the Customer" surveys to gather valuable feedback on care services and use insights to drive improvements.
- Incident and Accident Management
- Record, respond to, and manage incidents, accidents, medication errors, and missed visits, ensuring appropriate documentation and follow-up action.
- Investigate and document any incidents, ensuring all steps are taken to address and resolve the situation.
- Governance
- Monitor compliance for Care Professionals, taking necessary action to ensure the team is up to date with supervisions, DBS checks, RTW (Right to Work) documentation, and Care Professional update training.
- Ensure all protocols are followed when responding to wellbeing concerns, accidents, and medication errors.
- Ensure all systems are kept up to date, including but not limited to People Planner and Active Care Planning (ACP).
- Reporting
- Provide regular reports to the Care Manager, highlighting any issues or trends.
- Any concerns raised through Wellbeing and Engagement Calls, as well as feedback from the Voice of the Customer, should be promptly reported to the Care Manager to facilitate the creation of action plans for service improvement.
Qualifications Skills and Qualifications
- Experience in a healthcare setting with a strong focus on care and service quality.
- Strong communication skills and the ability to engage effectively with staff, clients, and families.
- Detail-oriented with a focus on documentation, reporting, and resolving issues in a timely manner.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of regulatory standards and best practices in healthcare or homecare settings is advantageous.
Desirable Attributes
- Excellent organisational and problem-solving skills.
- A proactive and positive approach to team collaboration and customer service.
- Ability to remain calm under pressure and manage complex situations with confidence.
Additional Information
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
Benefits
- We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
- 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays.
- Occupational Maternity Pay & Adoption Pay.
- Occupational Paternity Pay.
- Death in Service Payment.
- Occupational Sick Pay Subject to terms and conditions and qualifying period.
London Care is an Equal Opportunities Employer and part of the City & County Healthcare Group.
Engagement Coordinator employer: London Care Limited
At City & County Healthcare Group, we pride ourselves on being an excellent employer, offering a supportive and compassionate work environment for our Engagement Coordinators in Southwark. With a strong focus on employee well-being, we provide comprehensive training, career development opportunities, and a generous benefits package that includes discounts at major retailers and increased holiday entitlement over time. Join us to make a meaningful impact in the lives of our service users while enjoying a culture that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like London Care Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at London Care Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like London Care Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Engagement Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Care Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at London Care Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to London Care Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Care Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Care Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Care Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
