Company Description
ECM Officer - London Care
£27,925 per annum
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at London Care every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.
Job Description
What you’ll do
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Qualifications
What you need
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
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Ecm Officer employer: London Care Limited
London Care Limited is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on compassionate care, the company offers comprehensive training and flexible working hours, allowing you to balance your personal life while making a meaningful impact in the community. Join a supportive team in Rochester where career progression is encouraged, and every day brings the opportunity to enrich the lives of those you serve.
