At a Glance
- Tasks: Manage the ECM system and support staff in delivering quality care.
- Company: Join CCH Group, a leading provider of healthcare services with a community-focused culture.
- Benefits: Full-time role with opportunities for personal growth and making a real difference.
- Other info: Dynamic work environment with a commitment to employee development and community values.
- Why this job: Be part of a mission to ensure no one in need of care feels forgotten.
- Qualifications: Experience with ECM systems and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at London Care every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives and your career.
Job Description
What you’ll do:
- Direct responsibility for the management of the ECM system.
- Responding to alerts on the system of calls being missed.
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management.
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Qualifications
What you need:
- You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting.
- Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Additional Information
Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated what we do matters.
CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
ECM Officer employer: London Care Limited
London Care Limited is an exceptional employer, offering a supportive work culture that prioritises the well-being of both service users and care professionals. With comprehensive training and a generous benefits package, including 22 days of holiday and family leave, employees are empowered to grow and make a meaningful impact in the community. Located in Southwark, this role provides a unique opportunity to contribute to care delivery in a vibrant area while enjoying a fulfilling career in healthcare.
