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For Companies At a Glance
- Tasks: Manage care schedules and support Care Professionals to ensure top-notch service.
- Company: Join CCH Group, a leader in the care sector with a community-focused culture.
- Benefits: Career growth, expert support, and recognition through monthly awards.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in care coordination and strong communication skills are essential.
- Other info: Flexible working environment with opportunities for further training and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
What you’ll do
- Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top-up payments.
- Oversee annual leave requests to maintain service continuity.
- Recruitment & Engagement
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Reporting
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code canceled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer:
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
- Essential
- Previous Care Coordinator experience
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self‑motivated, responsible and able to act on your initiative.
- To be organised and flexible
- Desirable
- NVQ / QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
Who We Are:
At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Care Coordinator employer: London Care Limited
Contact Detail:
London Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to current Care Coordinators or professionals in the field through LinkedIn or local events. A friendly chat can lead to insider info about job openings and company culture.
✨Tip Number 2
Prepare for interviews by practising common questions related to rota management and care coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in care coordination, as this will demonstrate your ability to think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our community.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Care Coordinator. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Skills: Don’t just list your qualifications—give us examples of how you've used your excellent attention to detail and time management skills in previous roles. We want to see how you solve problems and think outside the box!
Be Personable: Remember, we’re all about community and connection. Let your personality shine through in your application. Share why you’re passionate about care and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at London Care Limited
✨Know Your Rota Management
Familiarise yourself with rota management principles before the interview. Be ready to discuss how you would schedule care visits and manage changes effectively, as this is a key part of the Care Coordinator role.
✨Showcase Your Communication Skills
Since maintaining close contact with Care Professionals is crucial, prepare examples of how you've successfully communicated in previous roles. Highlight your ability to engage and motivate team members through calls and meetings.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems creatively. The interviewers will want to see that you can think outside the box, especially when it comes to managing schedules and addressing care delivery concerns.
✨Emphasise Your Organisational Skills
Be prepared to discuss how you stay organised and flexible in a fast-paced environment. Share strategies you use for time management and how you ensure compliance with reporting and invoicing requirements.
