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For Companies At a Glance
- Tasks: Join us as a Customer Service Advisor, handling enquiries and managing client relationships.
- Company: London Capital Homes is a leading real estate firm specialising in high-end properties in London.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a friendly work environment.
- Why this job: Be the face of our brand, making a real impact in customer service and property management.
- Qualifications: 1 year of experience in real estate or administration, with strong communication skills in English and Chinese.
- Other info: Familiarity with WeChat and CRM tools is a plus; we value attention to detail and a proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
London Victoria Group (Trading as London Capital Homes, LCH) is a certified member of various UK government regulatory agencies specializing in selling and letting high-end residential projects in London. We provide comprehensive services, including property letting, property management, and property resale. Our tailored promotional materials and extensive advertising channels ensure that landlords maximize benefits and tenants have peace of mind.
Job Summary
Our Customer Advisors are often the very first impression that our customers have of our brand. We are looking for a proactive, detail-oriented, and service-minded individual to join our team. The ideal candidate will have experience in the real estate rental industry, excellent communication skills, and the ability to handle compliance checks and documentation processes accurately. This role requires someone who can work independently, respond to customer enquiries in a timely manner (especially via WeChat), and manage end-to-end client records and compliance requirements.
Responsibilities
- Handle daily customer enquiries through phone, email, WeChat, and in-person
- Respond to WeChat messages and follow up on client requests
- Maintain positive relationships with landlords, tenants, buyers, and sellers
- Coordinate landlord onboarding and tenant move-in/out processes
- Support after-sales services and general customer care
Compliance & Documentation
- Assist with compliance checks and KYC (Know Your Customer) processes for landlords and tenants
- Ensure all client documentation is accurate, complete, and meets regulatory requirements
- Manage and organize contracts, ID verifications, and tenancy-related documents
- Update and maintain internal records and CRM system timely and correctly
- Assist in preparing tax return-related documents for the accounts team
Requirements
- Minimum of 1 year of relevant working experience in real estate, property management, or administration
- Familiarity with the property rental industry is highly preferred
- Strong Microsoft Office skills (Excel / Word)
- Experience in compliance and documentation handling is a plus
- Strong communication skills in both written and spoken English and Chinese
- Experience using CRM tools, preferably with real-time messaging functions (e.g., integrated with WeChat)
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize workload effectively
- Problem-solving skills and a proactive attitude
- Team player but also capable of working independently
What We Offer
- Competitive salary based on experience
- Opportunities for professional development and internal growth
- Supportive and friendly working environment
- Exposure to all aspects of real estate leasing and property management
Mandarin Speaking Customer Service Advisor employer: London Capital Homes
Contact Detail:
London Capital Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property rental industry in London. Understanding the local market trends, regulations, and common practices will give you an edge during interviews and help you answer questions confidently.
✨Tip Number 2
Brush up on your Mandarin communication skills, especially in a customer service context. Since you'll be interacting with clients via WeChat, being fluent and comfortable in both English and Mandarin will set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with CRM tools that integrate with messaging platforms like WeChat. Familiarity with these systems will not only enhance your efficiency but also demonstrate your tech-savviness to potential employers.
✨Tip Number 4
Prepare for situational interview questions related to customer service and compliance. Think of examples from your past experiences where you've successfully handled customer inquiries or managed documentation processes, as this will showcase your relevant skills.
We think you need these skills to ace Mandarin Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the real estate rental industry. Emphasise your communication skills, especially in Mandarin and English, as well as any experience with compliance checks and documentation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and attention to detail. Mention specific examples of how you've successfully handled customer enquiries or managed documentation processes in previous roles.
Highlight Technical Skills: Since the role requires strong Microsoft Office skills and familiarity with CRM tools, be sure to mention your proficiency in these areas. If you have experience with WeChat or similar messaging platforms, include that as well.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively solved problems in past roles. This could include managing client relationships or navigating compliance issues, which are crucial for this position.
How to prepare for a job interview at London Capital Homes
✨Showcase Your Language Skills
Since this role requires strong communication in both English and Mandarin, be prepared to demonstrate your language proficiency. You might be asked to respond to a customer query in Mandarin during the interview, so practice common phrases and scenarios related to customer service.
✨Familiarise Yourself with the Real Estate Industry
Make sure you have a good understanding of the property rental market, especially in London. Research current trends, regulations, and common challenges faced by landlords and tenants. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Compliance Questions
Given the importance of compliance checks in this role, be ready to discuss your experience with documentation and regulatory requirements. Think of specific examples where you've successfully managed compliance processes or handled KYC checks in previous roles.
✨Demonstrate Your Customer Service Skills
As the first point of contact for customers, it's crucial to highlight your customer service experience. Prepare examples that showcase your ability to handle enquiries, resolve issues, and maintain positive relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
