Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Hours: Thirty-eight hours per week (part time, flexible working options)
Period: Permanent, 3-month probation period.
Pay: £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer:
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities:

• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer:

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential

Competencies:

• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communications skills in English - Essential

Other:

• Flexible with respect to working hours and tasks - Essential
• A knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.