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- Tasks: Join our team to support members with savings and loans, ensuring they feel valued.
- Company: London Capital Credit Union is a leading not-for-profit co-operative making finance fairer.
- Benefits: Enjoy flexible working hours, a competitive salary, and a bonus scheme.
- Why this job: Make a real impact in your community while growing your career in finance.
- Qualifications: Customer service and administrative experience are essential; strong communication skills are a must.
- Other info: This is a permanent role with a 3-month probation period.
London Capital Credit Union ‘Make The World a Better Place’ Member Services & Support Officer We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression. Members Services & Support Officer Hours:Thirty-eight hours per week (part time, flexible working options) Period: Permanent, 3-month probation period. Pay:£30,094 pa, – £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. Reports to: Deputy Manager (Operations) Main duties & responsibilities The main areas of the job will be to: To promote active membership, and take up of savings and loans products Ensure that members feel valued and welcome in dealings with the credit union Customer service – Dealing with member enquiries by post, telephone, email, website & App Accurate inputting of data into various IT systems. Person Specification – Member Services & Support Officer Administrative or clerical experience- Essential Customer service experience-Essential Experience of using a range of ICT efficiently-Essential Competencies A friendly and outgoing manner with an ability to make a good first impression-Essential Proven skills in accurate record keeping & policy adherence-Essential Good self-organisational skills-Desirable Works well in teams-Essential Good verbal and written communications skills in English – Essential Other Flexible with respect to working hours and tasks-Essential A knowledge and understanding of the credit union movement-Desirable A commitment to the aims and objectives of the credit union movement-Desirable To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role
Member Services & Support Officer employer: London Capital Credit Union
Contact Detail:
London Capital Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services & Support Officer
✨Tip Number 1
Familiarize yourself with the credit union movement and its values. Understanding the mission of London Capital Credit Union will help you convey your passion for their goals during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've made customers feel valued and welcome in previous roles.
✨Tip Number 3
Demonstrate your IT skills by discussing the various systems you've used in past jobs. Being able to talk about your proficiency with different ICT tools will show that you're prepared for the data inputting aspect of the role.
✨Tip Number 4
Prepare to discuss your self-organization skills. Think of examples where you've successfully managed your time and tasks, as this is essential for the Member Services & Support Officer position.
We think you need these skills to ace Member Services & Support Officer
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses how you meet the main duties and responsibilities of the Member Services & Support Officer role. Highlight your customer service experience and any relevant administrative skills.
Showcase Your Skills: In your CV, emphasize your experience with ICT and data inputting. Provide examples of how you've maintained accurate records and adhered to policies in previous roles.
Demonstrate Your Commitment: Express your understanding of the credit union movement and your commitment to its aims and objectives. This will show that you align with the values of London Capital Credit Union.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London Capital Credit Union
✨Show Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled member inquiries in the past. Highlight your ability to make members feel valued and welcome.
✨Demonstrate Your Administrative Experience
Discuss your previous administrative or clerical experience in detail. Be ready to explain how you ensure accurate record-keeping and adhere to policies, as these are essential competencies for the position.
✨Familiarize Yourself with the Credit Union Movement
While not mandatory, having a basic understanding of the credit union movement can set you apart. Research its principles and values, and be ready to express your commitment to its aims during the interview.
✨Prepare for Teamwork Questions
The job requires working well in teams, so think of examples where you've collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
