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For Companies At a Glance
- Tasks: Support MBA students with personalised guidance and create engaging activities.
- Company: Join London Business School, a vibrant community shaping global business education.
- Benefits: Enjoy 27 days annual leave, a generous pension, free gym access, and hybrid working options.
- Why this job: Be part of a dynamic team enhancing student experiences in a prestigious institution.
- Qualifications: Strong stakeholder engagement, project management skills, and experience in higher education preferred.
- Other info: Fixed-term contract from June 2025 to June 2026; apply early as interviews start immediately.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Are you passionate about delivering a world-class experience for our MBA students? London Business School are thrilled to be recruiting for a student-focused and collaborative Student Experience Manager, MBA to join Degree Education on a 12-month fixed-term basis. The Student Experience Manager will support the overall student experience with particular focus on engaging with the class to ensure that every student receives effective, professional and personalised support and guidance. You will deliver high quality, knowledgeable and timely information to engage all students in key-decision points throughout the flexible programme. You will work within a team of Student Experience and Programme Delivery Managers and be supported by a team of Programme Administrators, in assisting the Programme Director and Senior Team in the overall direction, development and delivery of the MBA programme as well as the provision of high quality student support and an exceptional student experience. Please note, this is a fixed-term contract. The ideal start date for this role is June 2025, and the end date will be June 2026.
Main Responsibilities
- To act as a dedicated point of contact for 2 streams of the MBA class, for both first and second year students.
- To provide student advice and support in a timely, responsive and professional manner both face-to-face and via phone/email.
- To act as the guide to the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
- Develop and deliver a programme of targeted inclusive student activities, to ensure relationship building with the stream and between students and the MBA programme team.
- Develop and maintain a professional relationship with the two Streams, ensuring that it maintains longevity throughout the two-year programme and supports students both in London and when students are travelling, working or studying remotely.
- Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.
Who we are looking for
- Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
- Sound project management skills and understanding of the wider School's offerings and those of competitors.
- Excellent organisational skills and meticulous attention to detail.
- Strong analytical and problem solving skills.
- Budget management experience is desirable.
- Experience in a Higher Education environment is highly preferable.
- Events experience is preferred but not essential.
Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive environment.
What you can expect from us
- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
- All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Student Experience Manager - London, NW1 4SA employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager - London, NW1 4SA
✨Tip Number 1
Familiarise yourself with the specific needs and challenges faced by MBA students. Understanding their journey will help you connect better during interviews and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Network with current or former Student Experience Managers or similar roles within higher education. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Showcase your stakeholder engagement skills by preparing examples of how you've successfully managed relationships in previous roles. This will highlight your ability to work collaboratively with diverse groups, which is crucial for this position.
✨Tip Number 4
Research London Business School's current initiatives and values, especially around inclusion and belonging. Tailoring your conversation to align with their mission will demonstrate your genuine interest in contributing to their community.
We think you need these skills to ace Student Experience Manager - London, NW1 4SA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student support and engagement. Emphasise any roles where you've managed stakeholders or delivered programmes that enhance student experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving student experiences. Mention specific examples of how you've successfully supported students in previous roles, and align your skills with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight your project management, organisational, and analytical skills in both your CV and cover letter. Provide concrete examples of how you've used these skills to solve problems or improve processes in a higher education setting.
Demonstrate Cultural Fit: Research London Business School's values and commitment to inclusion and belonging. Reflect this understanding in your application by discussing how you can contribute to their mission and create a supportive environment for all students.
How to prepare for a job interview at London Business School
✨Show Your Passion for Student Experience
Make sure to express your enthusiasm for enhancing the student experience during the interview. Share specific examples of how you've previously engaged with students or improved their experiences, as this role is all about delivering a world-class service.
✨Demonstrate Stakeholder Engagement Skills
Prepare to discuss your experience in managing various stakeholders. Highlight instances where you successfully collaborated with different teams or individuals to achieve a common goal, as this will be crucial in the role of Student Experience Manager.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of examples where you've faced challenges in a higher education environment and how you resolved them. This will showcase your analytical and problem-solving skills, which are essential for supporting students through their journey.
✨Understand the Importance of Inclusivity
Familiarise yourself with the school's commitment to inclusion and belonging. Be prepared to discuss how you can contribute to creating an inclusive environment for all students, as this is a key priority for the institution.
