At a Glance
- Tasks: Enhance the MBA student experience through support and innovative programme delivery.
- Company: Join London Business School, a vibrant global business community.
- Benefits: Generous leave, pension contributions, free gym access, and professional development opportunities.
- Other info: Flexible hybrid working model with a focus on work-life balance.
- Why this job: Make a real impact on students' journeys in a dynamic and supportive environment.
- Qualifications: Strong stakeholder engagement, project management skills, and experience in higher education.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering a world-class experience for our MBA students? London Business School is thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis. The Student Experience Manager will support the overall MBA student experience with a focus on successful delivery and support of the new One-year MBA programme and its students.
You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities. The Student Experience Manager will deliver high quality processes and programme elements as well as professional, knowledgeable and timely information to all programme team members and students in key decision-points throughout the programme.
Main Responsibilities- Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.
- Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
- Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.
- Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.
- Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.
- Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
- Experience of using software related to own team or department to extract, analyse and report on data.
- Microsoft Office Suite – and in particular Microsoft Excel – competency required.
- Sound understanding of the wider School’s offerings and those of competitors.
- Sound project management skills.
- Excellent organisational skills and meticulous attention to detail.
- Strong analytical and problem solving skills.
- Demonstrable knowledge of business education and/or relevant sector.
- Events and higher education experience desirable.
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What you can expect from us- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus at least 3 days per week, being flexible for ad-hoc events too. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging: We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion.
Student Experience Manager employer: London Business School
London Business School is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional development. With generous benefits such as 27 days of annual leave, a robust pension scheme, and a commitment to hybrid working, employees are empowered to achieve a healthy work-life balance while contributing to a world-class educational experience for MBA students. The dynamic environment in London fosters collaboration and innovation, making it an ideal place for those passionate about higher education and student engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at London Business School on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the One-year MBA programme. We want to show that we’re not just interested in the role, but also passionate about enhancing the student experience.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when discussing our stakeholder engagement skills and project management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the London Business School team.
We think you need these skills to ace Student Experience Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Experience Manager role. Highlight your relevant experience in managing student programmes and stakeholder engagement, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to emphasise your organisational skills and attention to detail. We want to see how you’ve successfully managed projects or events in the past, so share specific examples that demonstrate your capabilities.
Be Personable:Since this role involves a lot of interaction with students and staff, let your personality shine through! Use a friendly tone in your application to convey your passion for enhancing the student experience and your ability to connect with diverse groups.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our vibrant community!
How to prepare for a job interview at London Business School
✨Know Your Audience
Before the interview, take some time to research London Business School and its MBA programme. Understand their values, mission, and what makes their student experience unique. This will help you tailor your responses and show that you're genuinely interested in contributing to their community.
✨Showcase Your Stakeholder Engagement Skills
As a Student Experience Manager, you'll be interacting with various stakeholders. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. Highlight your communication skills and how you can foster collaboration within the MBA team.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles, especially related to student support or programme management. Be ready to discuss how you approached these issues, the solutions you implemented, and the outcomes. This will showcase your analytical skills and ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the One-year MBA programme, the team dynamics, or the school's approach to student welfare. This not only shows your enthusiasm but also helps you gauge if this role is the right fit for you.
