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- Tasks: Support the design and rollout of Salesforce solutions in a dynamic project team.
- Company: Join London Business School, a leader in education with a collaborative culture.
- Benefits: Enjoy 27 days annual leave, a generous pension, and a free gym.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in project support and familiarity with Agile and CRM systems.
- Other info: Hybrid working model with core hours for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of the Aware to Admit (A2A) Project Delivery Team, you will support the successful design, implementation, and rollout of Salesforce solutions. Reporting to the Senior Project Manager (A2A), you will act as the bridge between business stakeholders and the development team, ensuring high-quality project documentation, smooth delivery, and an elevated customer experience aligned with LBS's premium positioning.
Responsibilities
- Support end-to-end delivery of Salesforce Education Cloud and Marketing Cloud initiatives within the A2A programme.
- Prepare, maintain, and version-control project documentation; produce meeting minutes, action logs, and stakeholder updates.
- Coordinate Agile delivery activities and ceremonies; collaborate closely with project, development, testing, and stakeholder teams.
- Manage reporting and tracking in Azure DevOps and SharePoint; produce clear status reports in Excel/PowerPoint.
- Assist with UAT planning and execution; compile release notes and support change control processes.
- Uphold data protection standards, including GDPR/PECR, particularly around consent and preferences.
Qualifications
- Experience in Project Support/Coordinator roles within Agile environments.
- Hands-on experience with a CRM programme (preferably Salesforce).
- Strong command of Azure DevOps, SharePoint, and MS Excel/PowerPoint for reporting.
- Excellent organisation skills: minute-taking, action tracking, stakeholder coordination.
- Familiarity with UAT, release notes, and change control.
- Understanding of GDPR/PECR in marketing communications and consent management.
Benefits and Working Arrangements
- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
At London Business School, we support Smart Working — a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week; for this role specifically, you will be expected to be on campus 2 days per week. We operate with core hours 10:00-15:00 to maximise opportunities for connection and collaboration. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time — a flexible, one-hour slot for learning and development, wellbeing, or focused work.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.
Project Support Officer employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project support. We recommend role-playing with a friend to boost your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially if you’ve handled Salesforce or Agile projects. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Project Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project support and Agile environments. We want to see how your skills align with the role of Project Support Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your CRM Experience: Since hands-on experience with a CRM programme like Salesforce is key, be sure to mention any specific projects or tasks you've completed using it. We love seeing practical examples that demonstrate your familiarity with the tools we use.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and bullet points where possible to make your experience easy to digest. Remember, we’re looking for high-quality documentation skills, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at London Business School
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially the Education Cloud and Marketing Cloud. Be ready to discuss how you've used these tools in past roles or how you would approach using them in this position.
✨Master Project Documentation
Since you'll be responsible for project documentation, practice explaining how you maintain and version-control documents. Bring examples of meeting minutes or action logs you've created to showcase your organisational skills.
✨Get Agile Savvy
Familiarise yourself with Agile methodologies and be prepared to discuss your experience coordinating Agile delivery activities. Think of specific examples where you've facilitated ceremonies or collaborated with teams to ensure smooth project delivery.
✨Understand GDPR/PECR Basics
As data protection is crucial, make sure you understand GDPR and PECR regulations, especially around consent management. Be ready to explain how you would uphold these standards in your role and why they matter in project support.
