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- Tasks: Support the design and rollout of Salesforce solutions in a dynamic project team.
- Company: Join London Business School, a vibrant global business community.
- Benefits: Enjoy 27 days annual leave, a generous pension, and a free gym.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in project support and familiarity with Agile and Salesforce.
- Other info: Flexible hybrid working model with a focus on inclusion and belonging.
The predicted salary is between 36000 - 60000 £ per year.
London Business School are looking for a Project Support Officer to join our Technology team until July 2027. As a key member of the Aware to Admit (A2A) Project Delivery Team, you will support the successful design, implementation, and rollout of our Salesforce solutions. Reporting to the Senior Project Manager (A2A), you will act as the bridge between business stakeholders and the development team, ensuring high-quality project documentation, smooth delivery, and an elevated customer experience aligned with LBS’s premium positioning.
Main Responsibilities
- Support end-to-end delivery of Salesforce Education Cloud and Marketing Cloud initiatives within the A2A programme.
- Prepare, maintain, and version-control project documentation; produce meeting minutes, action logs, and stakeholder updates.
- Coordinate Agile delivery activities and ceremonies; collaborate closely with project, development, testing, and stakeholder teams.
- Manage reporting and tracking in Azure DevOps and SharePoint; produce clear status reports in Excel/PowerPoint.
- Assist with UAT planning and execution; compile release notes and support change control processes.
- Uphold data protection standards, including GDPR/PECR, particularly around consent and preferences.
Who we are looking for
- Experience in Project Support/Coordinator roles within Agile environments.
- Hands-on experience with a CRM programme (preferably Salesforce).
- Strong command of Azure DevOps, SharePoint, and MS Excel/PowerPoint for reporting.
- Excellent organisation skills: minute-taking, action tracking, stakeholder coordination.
- Familiarity with UAT, release notes, and change control.
- Understanding of GDPR/PECR in marketing communications and consent management.
Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What you can expect from us
- Generous annual leave of 27 days PLUS extra between Christmas and New Year!
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Project Support Officer in London employer: london-business-school
Contact Detail:
london-business-school Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Officer in London
✨Tip Number 1
Get to know the company inside out! Research London Business School, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to project support and Agile methodologies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Project Support Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Support Officer role. Highlight your experience with Salesforce and Agile environments, and don’t forget to mention your skills in Azure DevOps and SharePoint!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the A2A Project Delivery Team. Show us your passion for project support and how you can enhance the customer experience.
Showcase Your Organisation Skills: Since this role involves a lot of documentation and coordination, make sure to highlight your organisational skills. Mention any experience with minute-taking, action tracking, and stakeholder updates to impress us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at london-business-school
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially the Education Cloud and Marketing Cloud. Be ready to discuss how you've used these tools in past roles, as well as any specific projects you've worked on that relate to the A2A programme.
✨Master Project Documentation
Since you'll be responsible for project documentation, practice explaining how you maintain and version-control documents. Bring examples of meeting minutes or action logs you've created in previous roles to showcase your organisational skills.
✨Get Agile Savvy
Familiarise yourself with Agile methodologies and be prepared to discuss your experience coordinating Agile delivery activities. Think of specific instances where you facilitated ceremonies or collaborated with teams to ensure smooth project delivery.
✨Understand GDPR/PECR Basics
As data protection is crucial, make sure you understand the basics of GDPR and PECR, especially in relation to marketing communications. Be ready to share how you've upheld these standards in your previous roles, as this will show your commitment to compliance.
