Programme Administrator, Leadership Programmes in London

Location: London Business School, Regents Park

The Role

You will play a central role in delivering the prestigious EMBA-Global and Sloan Masters programmes, ensuring an outstanding experience for students, faculty, and stakeholders. You will act as a key point of contact, coordinating programme logistics, events, and communications while supporting the smooth delivery of world‑class executive education across globally recognised programmes. You will bring strong organisational and administrative skills, along with a commitment to exceptional service in a fast‑paced, collaborative environment. Working closely with internal teams and international partners, you will help drive programme success, support high‑profile events, and contribute to continuous improvements that uphold the School’s reputation for excellence.

Main Responsibilities

• High‑quality support service provided to students, colleagues and stakeholders.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards.
• Contributions to process reviews and operational improvements.

Who we are looking for

• Administrative experience, preferably in a Higher Education environment.
• Commitment to providing an outstanding level of customer service.
• Excellent written communication and interpersonal skills and the ability to work with a variety of stakeholders.
• Sound knowledge of Microsoft Office packages including Word, Excel, PowerPoint and Outlook.
• Proactive approach to building and maintaining a good relationship with students and colleagues.
• Excellent attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Experience in standard financial management processes.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year.
• Automatic enrolment to a fantastic workplace pension scheme.
• Free onsite gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle to work scheme.
• Wellbeing offering to support your physical, mental and financial health.
• Up to 5 days volunteering leave / up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working – a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus at least three days per week. Thursday's are the team’s anchor days and the other days can vary depending on business needs.

We operate with ‘core hours’ – 10:00‑15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time – a flexible, one‑hour slot within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

Our commitment to driving inclusion and belonging is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.