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- Tasks: Ensure top-notch customer experience and manage daily operations at a leading business school.
- Company: Join the prestigious London Business School with a focus on excellence.
- Benefits: Enjoy a competitive salary, annual leave, and a supportive work environment.
- Why this job: Make a real impact by enhancing the experience of students and stakeholders.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Dynamic role with a flexible rota and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Duty Manager – Customer Experience role at London Business School. Our Estates and Campus Services department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. As Duty Manager, you’ll ensure the consistent delivery of a world-class experience to a myriad of stakeholders at our leading Global Business School.
Please note, the core hours are based on a rolling rota of 4 days on, 4 days off 7am – 7pm including weekends. The school is busier during the working week, so the rota will be reviewed and agreed monthly and rota days swapped to ensure core business is supported. Annual leave entitlement is pro-rata (19 days). This role is fully campus based.
Main Responsibilities- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at LBS at designated times/occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments.
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Previous experience of checking service standards to a high level.
- Excellent communication skills, both written and oral.
- Ability to engage with a diverse set of customers, contractors and stakeholders.
- Ability to think strategically and make decisions quickly.
- Ability to use initiative and work independently as part of the wider Estates and Campus Services.
Duty Manager in London employer: london-business-school
Contact Detail:
london-business-school Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on London Business School. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and management. Think about your past experiences and how they relate to the role of Duty Manager. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your communication skills! As a Duty Manager, you'll need to engage with a diverse set of customers and stakeholders. During your interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles to highlight your experience in this area.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Duty Manager position!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your customer service experience and any relevant skills that match what we're looking for at London Business School.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experience you have in engaging with diverse stakeholders!
Be Specific About Your Experience: When detailing your previous roles, focus on specific examples where you’ve maintained high service standards or improved customer experiences. We love seeing how you’ve made a difference in past positions!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Duty Manager position!
How to prepare for a job interview at london-business-school
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like, especially in a high-profile environment like a business school. Research the London Business School's values and how they prioritise customer experience, so you can speak confidently about how you would contribute to that.
✨Be Ready to Share Examples
Prepare specific examples from your past experiences where you've successfully managed customer interactions or improved service standards. This will help demonstrate your ability to think strategically and implement effective solutions in real-time.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you come across as confident and engaging.
✨Understand the Rota System
Familiarise yourself with the rolling rota system mentioned in the job description. Be prepared to discuss how you would manage your time effectively within this structure and how you would ensure consistent service delivery during busy periods.
