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For Companies At a Glance
- Tasks: Plan and deliver outstanding learning events while providing top-notch customer service.
- Company: Join the prestigious London Business School, a global leader in business education.
- Benefits: Flexible working environment, commitment to inclusion, and opportunities for professional growth.
- Why this job: Make a real impact on learning experiences and connect with diverse stakeholders.
- Qualifications: Experience in events management and excellent customer-facing skills required.
- Other info: Dynamic role with potential for career advancement in a vibrant community.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for learning events and excellent customer service? We are looking for an expert Casual Delivery Programme Manager (Events Manager) to plan, deliver and wrap up our outstanding programmes (learning events), providing excellent customer service to both our students and stakeholders. We are currently looking for Programme Delivery Managers with excellent customer facing and stakeholder-management skills as a key ambassador for the executive education arm of one of the world’s most respected business schools. Can you improve the process for life-changing learning?
As a Casual Delivery Programme Manager, you’ll apply your external expertise to the delivery of Executive Education Programmes, with the aim to continuously improve our service. Working to key performance indicators, such as Programme NPS Manager scores, you’ll understand customer needs and requirements – making improvements and recommendations accordingly. You’ll develop strong relationships with stakeholders to ensure the smooth running of programmes and develop key materials required. Alongside this, you’ll ensure brand consistency across all programme materials and effectively manage the digital learning experience.
Main Responsibilities
- Work collaboratively to define and deliver programme requirements.
- Share your best practise experience readily with colleagues.
- Understand programme budgets, track expenditure and identify cost saving opportunities.
- Comply with data protection requirements.
- Collate handover notes and record all programme data in central storage drive.
Who we are looking for
- You either have your own events company or work as a freelance event manager.
- Experience of programme or events management.
- Previous experience in both internal and external stakeholder engagement.
- A passion for customer centricity in everything you do.
- The ability to learn quickly and work to internal processes and procedures.
- A confident, self-motivated individual with impeccable attention to detail.
- The ability to build relationships and maintain communication even when working remotely.
Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What you can expect from us
Our commitment to driving inclusion and belonging. We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Casual Delivery Programme Manager in London employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Delivery Programme Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for a Casual Delivery Programme Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've improved processes or delivered exceptional customer service in past roles. This will help you stand out as a candidate who can make a real impact.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Make sure you can articulate how your passion for customer centricity aligns with their mission. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Casual Delivery Programme Manager in London
Some tips for your application 🫡
Show Your Passion for Learning Events: Make sure to highlight your enthusiasm for learning events in your application. We want to see how your passion aligns with our mission to deliver outstanding programmes and excellent customer service.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when candidates tailor their applications to reflect the specific skills and experiences that match the Casual Delivery Programme Manager role. Show us why you’re the perfect fit!
Demonstrate Stakeholder Engagement Skills: Since this role involves working closely with stakeholders, be sure to include examples of your previous experience in stakeholder management. We want to know how you’ve built relationships and communicated effectively in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our vibrant community!
How to prepare for a job interview at London Business School
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the programmes offered by the company. Familiarise yourself with their learning events and how they align with customer needs. This will help you demonstrate your passion for the role and show that you're ready to contribute from day one.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to build relationships and communicate effectively, even in remote settings. This will reassure the interviewers that you can handle the collaborative nature of the Casual Delivery Programme Manager position.
✨Emphasise Customer Centricity
Be ready to discuss how you prioritise customer service in your work. Share specific instances where you've improved processes based on customer feedback or needs. This will resonate well with the company's focus on providing excellent service to students and stakeholders.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Prepare to discuss how you manage programme budgets, track expenditures, and ensure brand consistency across materials. Providing concrete examples will illustrate your meticulous approach and commitment to quality.
