Business Support Coordinator in London

Deliver first-class operational support that helps create an exceptional Executive Education experience for clients, participants and stakeholders.

London Business School is seeking a proactive, organised and customer-focused Business Support Co-Ordinator to join our Customer Experience team within Executive Education. You will deliver first-class administrative and operational support that enables smooth operations and an excellent stakeholder and client experience for Executive Education. You will proactively manage calendars and meetings, coordinate travel planning, prepare materials, organise logistics and act as a professional first point of contact. You will also maintain accurate records and systems, monitor resources within budget, support onboarding and cross-cover, and help ensure the smooth running of office operations across Estates, IT and facilities. This role would suit someone who enjoys working in a busy, service-focused environment, can manage multiple priorities, and takes pride in providing efficient, accurate and professional support.

Main Responsibilities

• Carry out administrative and operational tasks in line with defined policies, procedures and instructions.
• Provide first-line support to stakeholders, solving routine queries and ensuring colleagues and clients receive clear, timely information.
• Provide accurate and effective diary and meeting management, using judgement to prioritise schedules and resolve conflicts.
• Act as a professional, welcoming and confident first point of contact for internal and external clients and stakeholders.
• Understand stakeholder priorities and ensure meetings, travel and support activities are well coordinated.
• Accurately process invoices and input financial data into systems to support budget tracking.

Who We Are Looking For

• Good communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and databases.
• A proactive approach to building effective working relationships with colleagues.
• Strong attention to detail and accuracy.
• Good time management skills, with the ability to organise and prioritise effectively.
• Good team-working skills and the ability to work collaboratively.
• The ability to interpret and apply guidelines to specific activities.
• Experience in standard financial management processes.
• Experience working in a customer-facing environment.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year.
• Enrolment into the Group Pension Scheme.
• Free onsite gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle to work scheme.
• Wellbeing offering to support your physical, mental and financial health.
• Up to 5 days volunteering leave.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

Our commitment to driving inclusion and belonging: We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Competitive salary dependent upon experience.