At a Glance
- Tasks: Engage with alumni, support events, and manage communications to foster connections.
- Company: Join the vibrant team at London Business School, a leader in education.
- Benefits: Enjoy 27 days of leave, a pension scheme, and wellness support.
- Other info: Hybrid working model with core hours for collaboration and personal development.
- Why this job: Make a real impact by connecting alumni and enhancing their experience.
- Qualifications: Customer service skills, strong communication, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
London Business School is looking for an Alumni Engagement Coordinator to join our Advancement team. As an Alumni Engagement Coordinator, you will be a key member of the Alumni Engagement team and often the first point of contact for alumni. You will provide a high standard of customer service by phone and email, working closely with colleagues across the team and the wider School to respond to enquiries and support alumni needs. You will also provide project and administrative support across a wide range of alumni engagement activities, including flagship events, volunteering initiatives, communications tracking, and database management. Through your work, you will help foster alumni pride, belonging and long‑term connection to the School.
Main Responsibilities
- Act as a first point of contact for alumni enquiries, ensuring timely, professional and empathetic responses
- Build strong working relationships with colleagues across the School to provide excellent service to alumni
- Support the delivery of alumni flagship events and engagement projects
- Maintain accurate alumni records, including contact details, meeting notes and other updates
- Support effective team working through calendar coordination and meeting administration
Who we are looking for
- Excellent customer service skills and experience in a service‑focused role
- Strong written and verbal communication skills
- The ability to build positive relationships with a wide range of stakeholders
- Excellent attention to detail and accuracy in managing information
- Good organisational and time management skills, with the ability to prioritise effectively
- Confidence using standard IT packages, systems and/or databases
- A collaborative approach and the ability to work well as part of a team
- The ability to interpret and apply guidelines in a practical way
What you can expect from us
- Generous annual leave of 27 days PLUS extra between Christmas and New Year
- Automatic enrolment to a fantastic workplace pension scheme
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days volunteering leave or parent/carer emergency leave
At London Business School, we support Smart Working – a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time – a flexible, one‑hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion and belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.
Alumni Engagement Coordinator in London employer: London Business School
London Business School is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional development. With generous annual leave, a fantastic pension scheme, and a commitment to inclusion and belonging, the role of Alumni Engagement Coordinator provides a unique opportunity to connect with a diverse alumni community while enjoying a healthy work-life balance through our Smart Working approach.
StudySmarter Expert Advice🤫
We think this is how you could land Alumni Engagement Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to alumni and current employees on LinkedIn. A friendly message can go a long way in getting your foot in the door. Plus, they might give you insider tips about the role!
✨Tip Number 2
Prepare for that interview! Research the school’s values and recent alumni events. Show them you’re not just another candidate; you’re genuinely interested in fostering connections and making a difference.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle alumni enquiries. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at London Business School.
We think you need these skills to ace Alumni Engagement Coordinator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since you'll be the first point of contact for alumni, make sure to highlight your customer service experience. Share specific examples of how you've provided excellent service in previous roles – this will show us you're a great fit for the team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Tailor Your Application:Make sure to tailor your application to the role of Alumni Engagement Coordinator. Reference the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at London Business School
✨Know Your Alumni Engagement
Before the interview, dive deep into what alumni engagement means for London Business School. Familiarise yourself with their recent events and initiatives. This will not only show your genuine interest but also help you articulate how you can contribute to fostering alumni pride and connection.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you handled enquiries or resolved issues effectively. This will demonstrate your ability to respond empathetically and professionally, which is crucial for this role.
✨Highlight Your Teamwork Experience
Since collaboration is key in this position, be ready to discuss times when you worked successfully within a team. Share how you built relationships with colleagues and contributed to group projects, especially in a service-focused environment.
✨Demonstrate Attention to Detail
Given the importance of maintaining accurate alumni records, prepare to discuss how you ensure accuracy in your work. Bring up any tools or methods you use to stay organised and manage information effectively, as this will reflect your suitability for the administrative aspects of the role.
