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- Tasks: Lead a team to deliver exceptional customer experiences across campus services.
- Company: Join the prestigious London Business School and be part of a vibrant community.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and excellence.
- Why this job: Make a real impact by enhancing the experience of students and staff.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Join to apply for the Front of House Manager role at London Business School. London Business School is seeking a permanent Front of House Manager, Customer Experience, within Campus Services and Estates. The role will oversee logistical operations and service delivery, including space planning and management, catering, hotel contracts, cleaning, porterage, post, reception, fitness centre and security. You will report to the Head of Customer Experience and be responsible for ensuring consistent delivery of a world‑class experience to a myriad of stakeholders across multiple sites. This highly visible and front‑facing position manages and coordinates the Customer Service Managers to achieve a high level of engagement and interaction with the School community. Please note this role will be fully based on campus. Office hours are 9‑5, but cover may be required for the 7am‑7pm operation.
Main Responsibilities
- Manage a team of 4 Customer Experience Managers who build effective relationships with stakeholders and deliver a five‑star customer experience.
- Drive quality across the campus and throughout the service, taking personal responsibility for standards.
- Ensure a positive, collaborative and effective service that commands confidence and respect of users.
- Work with Customer Experience Managers to enforce health and safety procedures and good practice.
- Provide duty cover to support annual leave, sickness and major event coverage as needed.
Who We Are Looking For
- Relevant experience as a Front of House Manager or Team Leader in a busy customer service environment.
- Excellent communication skills to engage a variety of audiences.
- Significant experience with Microsoft and other office technology platforms.
- Sound working knowledge of policies, regulations and legislation in the area of specialism.
- Excellent analytical and problem‑solving skills.
- Ability to manage multiple internal and external stakeholders.
- Ability to prioritise and focus on material issues.
- In‑depth knowledge of customer services.
- Experience effectively managing external suppliers/contractors.
- Financial management awareness and commercial acumen.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Education
Industries: Higher Education
Front of House Manager in England employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who might know someone at London Business School. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the school’s values and recent initiatives. We want you to show that you’re not just a fit for the role, but also for the culture. Tailor your answers to reflect how you can enhance their customer experience.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing teams and delivering top-notch service. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your relevant experience in customer service and team management, and don’t forget to showcase any achievements that demonstrate your ability to deliver a five-star experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples from your past that align with the responsibilities listed in the job description, especially around managing teams and enhancing customer experiences.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and a friendly tone. This will not only show us your skills but also give us a taste of how you might interact with our stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at London Business School
✨Know Your Customer Experience
Make sure you understand what a five-star customer experience looks like. Research London Business School's values and how they prioritise service delivery. Be ready to discuss how you can enhance the customer journey based on your previous experiences.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and engagement. Highlight any specific strategies you've used to motivate your team and improve service quality.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple stakeholders. Think of scenarios where you've had to manage conflicts or ensure compliance with health and safety procedures, and be prepared to explain your thought process.
✨Familiarise Yourself with Relevant Technology
Since the role requires significant experience with Microsoft and other office technology platforms, brush up on your skills. Be prepared to discuss how you've used these tools to improve efficiency and communication in your previous roles.