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- Tasks: Ensure a world-class customer experience and manage daily operations on campus.
- Company: Join the prestigious London Business School and be part of a vibrant community.
- Benefits: Enjoy a competitive salary, pro-rata annual leave, and a supportive work environment.
- Other info: Work in a dynamic setting with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences at a leading global institution.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the Duty Manager role at London Business School. London Business School are looking for a Duty Manager – Customer Experience to join us on a permanent basis, to help us exceed customer and client expectations. Our Estates and Campus Services department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Duty Manager, you’ll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School.
Please note, the core hours are based on a rolling rota of 4 days on, 4 days off 7am – 7pm including weekends. The school is busier during the working week, so the rota will be reviewed and agreed monthly and rota days swapped to ensure core business is supported. Annual leave entitlement is pro-rata (19 days). Please note, this role is fully campus based.
Main Responsibilities- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at LBS at designated times/occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments.
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Previous experience of checking service standards to a high level/Excellent communication skills, both written and oral.
- Ability to engage with a diverse set of customers, contractors and stakeholders.
- Ability to think strategically and make decisions quickly.
- Ability to use initiative and work independently as part of the wider Estates and Campus Services.
Employment type: Full-time
Job function: Education
Industries: Higher Education
Duty Manager employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company inside out! Research London Business School and its values, especially around customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at the school. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios that could arise in a busy environment like LBS. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your previous roles have prepared you for this position. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your written communication skills. Be clear, concise, and professional in your language. We want to see that you can engage with a diverse set of customers effortlessly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at London Business School
✨Know the Campus Inside Out
Familiarise yourself with the London Business School campus and its facilities. Being able to confidently answer questions about the location and services will show your commitment and readiness for the Duty Manager role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to maintain high service standards will resonate well with the interviewers, especially in a customer-focused environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations on campus. Think through potential challenges you might face as a Duty Manager and prepare your responses to demonstrate your strategic thinking and quick decision-making skills.
✨Engage with the Interviewers
Make sure to ask insightful questions about the role and the team. This not only shows your interest but also gives you a chance to assess if the school’s values align with yours. Remember, it’s a two-way street!