At a Glance
- Tasks: Ensure a world-class customer experience and manage daily operations on campus.
- Company: Join the prestigious London Business School and be part of a vibrant community.
- Benefits: Enjoy a competitive salary, pro-rata annual leave, and a supportive work environment.
- Other info: Work in a dynamic setting with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences at a leading global institution.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
- Join to apply for the
- Duty Manager role at
- London Business School
London Business School are looking for a Duty Manager – Customer Experience to join us on a permanent basis, to help us exceed customer and client expectations.
Our Estates and Campus Services department is home to the teams that provide the day-to‑day logistical operations management and service delivery for the School.
Joining them as Duty Manager, you’ll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School.
Please note, the core hours are based on a rolling rota of 4 days on, 4 days off 7am – 7pm including weekends.
The school is busier during the working week, so the rota will be reviewed and agreed monthly and rota days swapped to ensure core business is supported.
Annual leave entitlement is pro‑rata (19 days). Please note, this role is fully campus based.
- Main Responsibilities
- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/ presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at LBS at designated times/ occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/ events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments.
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all time
Who we are looking for
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Previous experience of checking service standards to a high level/
- Excellent communication skills, both written and oral.
- Ability to engage with a diverse set of customers, contractors and stakeholder
- Ability to think strategically and make decisions quickly.
- Ability to use initiative and work independently as part of the wider Estates and Campus Services.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Education
- Industries
- Higher Education
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Duty Manager employer: London Business School
London Business School is an exceptional employer that fosters a vibrant and inclusive work culture, where diverse perspectives thrive. With a commitment to employee growth, the school offers unique opportunities for professional development in a dynamic environment, all while being situated in one of the world's most exciting cities. Join us to make a meaningful impact through transformational relationships with high-net-worth supporters, contributing directly to our strategic ambitions and the future of business education.
