Client Director

This job is with London Business School, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Build substantial, profitable and enduring client relationships that help organisations transform through world-class executive education. The Role London Business School is looking for an experienced and commercially minded Client Director to join our Executive Education team on our London campus. This is a senior client relationship role focused on building, developing and managing high-quality relationships with large and medium-sized corporate clients. You will work in a matrix environment with learning specialists, account managers, faculty, marketing, bid and business operations colleagues to identify opportunities, shape solutions and secure new business. You will typically manage a portfolio of existing clients while also leading activity to win new client relationships and secure new business contracts. You will be accountable for the success and profitability of client relationships, from qualification and pitching through to contracting, mobilisation and delivery oversight. This is an opportunity to play a key role in growing London Business School's Executive Education impact by connecting organisations with learning solutions that support their talent, leadership and executive development priorities. Main Responsibilities Lead and develop a portfolio of existing clients, building substantial, profitable and enduring relationships. Define and execute strategic account development plans to expand client relationships and identify new opportunities. Work as part of the client team to ensure learning solutions are delivered to agreed budget, quality and timeframe expectations. Drive a world-class client service, regularly reviewing quality and ensuring service meets client and stakeholder expectations. Anticipate and respond to complex client and stakeholder issues, resolving issues swiftly and escalating where appropriate. Qualify and scope new opportunities, developing responses to proposals and maximising the School's likelihood of winning. Lead or contribute to commercial strategy for proposals in partnership with Bid and Business Operations teams. Engage with target clients aligned to agreed Custom Solutions targets by geography and industry. Develop specific outreach plans to identify and convert new business opportunities. Develop deep understanding of London Business School's offer and apply this knowledge to create effective client and stakeholder solutions. Own the pipeline for your area, ensuring accurate forecasting and continuous development of new opportunities. Lead negotiation of high-value and non-standard contracts and agreements with clients and stakeholders. Use insight into client needs, financial targets and the School's offer to ensure appropriate terms are agreed and delivered. Achieve or exceed revenue targets and contribute to wider team performance. Who We Are Looking For Significant experience in consultative sales and developing solutions with demanding clients. Excellent communication skills and the ability to develop and maintain client relationships at senior levels Strong negotiation, networking and influencing skills. The ability to manage multiple internal and external stakeholders and operate effectively with senior leaders. Experience of key account management and developing client relationships. Strong awareness of organisational activity, competitor schools and wider market context. The ability to scan the horizon, identify industry best practice and translate insight into future planning. Proven financial management skills and commercial acumen. Experience leading a team or operating in a senior leadership role. A collaborative, client-focused and solutions-oriented approach. Confidence working in a complex, matrix environment. Benefits You Can Enjoy Generous annual leave of 27 days plus extra days between Christmas and New Year USS pension, 14.5% employer contribution (in return for employee enrolment and contribution) Free onsite gym and swimming pool Amazing range of professional development to support your career path Enhanced cycle to work scheme Wellbeing offering to support your physical, mental and financial health At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work Why London Business School? London Business School; a global and vibrant business community based in three of the world's most dynamic cities, London, Dubai and Riyadh. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion