Head of Internal Communication and Community in City of Westminster

Lead strategic internal communications and community engagement across a world‑leading business school. Reporting to the Chief Communication Officer, you will set direction for internal communications and community engagement across the School, ensuring messaging is aligned, audience‑focused and impactful. You will act as a trusted advisor to senior leaders, including responsibility for managing the Dean's internal communications, and play a key role in change, reputation and engagement initiatives across LBS.

Responsibilities

• Lead the internal communications and community engagement function, setting strategy, priorities and performance measures.
• Develop and deliver an annual internal communications and community engagement plan aligned to the School's strategic narrative.
• Provide strategic communications counsel to senior leaders and business units, including managing the Dean's internal communications.
• Ensure clarity, consistency and alignment of messaging across internal channels and stakeholder groups.
• Lead change and transformation communications, supporting major programmes and initiatives across the School.
• Build strong relationships with channel, content and insight leads to deliver joined‑up, audience‑informed communications.
• Oversee performance measurement, reporting and continuous improvement of internal communications activity.
• Lead, coach and develop a high‑performing team, fostering an inclusive, collaborative and high‑engagement culture.
• Manage budgets, supplier relationships and governance to ensure effective delivery and value for money.

Qualifications

• A senior communications leader with significant experience in internal communications, engagement or change communications.
• Proven ability to operate as a trusted advisor to senior stakeholders, influencing at executive level.
• Strong strategic thinking skills, with experience translating organisational priorities into clear communication plans.
• An experienced people manager who can lead, coach and develop high‑performing teams.
• Excellent written and verbal communication skills, with a strong grasp of audience‑focused messaging.
• Confidence managing complex stakeholder environments and navigating organisational change.
• Strong commercial and financial acumen, with experience managing budgets and external suppliers.
• Experience in large, complex or matrixed organisations; higher education experience is advantageous but not essential.

Benefits

• Generous annual leave of 27 days plus extra between Christmas and New Year.
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
• Free on‑site gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle‑to‑work scheme.
• Wellbeing offering to support your physical, mental and financial health.

Working Conditions

At London Business School, we support Smart Working—a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus two days per week. We operate with 'core hours' — 10:00‑15:00 — to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time—a flexible, one‑hour slot within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

Inclusion and Belonging

We are a globally reaching institution, committed to creating tangible and sustainable change by driving inclusion and belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.