At a Glance
- Tasks: Be the first point of contact for alumni and support engaging events.
- Company: Join London Business School's dynamic Advancement team.
- Benefits: Enjoy 27 days annual leave, a pension scheme, and a free gym.
- Other info: Flexible working hours and a commitment to inclusion and belonging.
- Why this job: Make meaningful connections and foster alumni pride in a vibrant community.
- Qualifications: Strong customer service skills and ability to build relationships.
The predicted salary is between 30000 - 40000 € per year.
London Business School is looking for an Alumni Engagement Coordinator to join our Advancement team. As an Alumni Engagement Coordinator, you will be a key member of the Alumni Engagement team and often the first point of contact for alumni. You will provide a high standard of customer service by phone and email, working closely with colleagues across the team and the wider School to respond to enquiries and support alumni needs. You will also provide project and administrative support across a wide range of alumni engagement activities, including flagship events, volunteering initiatives, communications tracking, and database management. Through your work, you will help foster alumni pride, belonging and long‑term connection to the School.
Main Responsibilities
- Act as a first point of contact for alumni enquiries, ensuring timely, professional and empathetic responses
- Build strong working relationships with colleagues across the School to provide excellent service to alumni
- Support the delivery of alumni flagship events and engagement projects
- Maintain accurate alumni records, including contact details, meeting notes and other updates
- Support effective team working through calendar coordination and meeting administration
Who we are looking for
- Excellent customer service skills and experience in a service‑focused role
- Strong written and verbal communication skills
- The ability to build positive relationships with a wide range of stakeholders
- Excellent attention to detail and accuracy in managing information
- Good organisational and time management skills, with the ability to prioritise effectively
- Confidence using standard IT packages, systems and/or databases
- A collaborative approach and the ability to work well as part of a team
- The ability to interpret and apply guidelines in a practical way
What you can expect from us
- Generous annual leave of 27 days PLUS extra between Christmas and New Year
- Automatic enrolment to a fantastic workplace pension scheme
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days volunteering leave or parent/carer emergency leave
At London Business School, we support Smart Working – a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time – a flexible, one‑hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion and belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.
Alumni Engagement Coordinator employer: London Business School
London Business School is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional development. With generous annual leave, a supportive hybrid working model, and a commitment to inclusion and belonging, the Alumni Engagement Coordinator role provides a unique opportunity to connect with a diverse alumni community while fostering personal growth in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Alumni Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to alumni from your school or industry on LinkedIn. A friendly message can go a long way in getting insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially focusing on their alumni engagement initiatives. Show them you’re not just another candidate but someone who truly understands their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community.
We think you need these skills to ace Alumni Engagement Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since you'll be the first point of contact for alumni, make sure to highlight your customer service experience. Share specific examples of how you've provided excellent service in previous roles, as this will resonate with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Tailor Your Application:Make sure to tailor your application to the role of Alumni Engagement Coordinator. Mention relevant experiences that align with the responsibilities listed in the job description, like event support or database management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at London Business School!
How to prepare for a job interview at London Business School
✨Know Your Alumni
Before the interview, take some time to research the alumni community at London Business School. Familiarise yourself with their achievements and how the school supports them. This will help you demonstrate your genuine interest in fostering connections and understanding their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you handled enquiries or resolved issues effectively. This will highlight your ability to respond empathetically and professionally, which is crucial for this role.
✨Demonstrate Team Spirit
Since collaboration is key in this position, be ready to discuss how you've worked well in teams before. Share stories that illustrate your ability to build positive relationships with colleagues and stakeholders, as well as how you contribute to a supportive team environment.
✨Be Organised and Detail-Oriented
Given the importance of managing information accurately, prepare to talk about your organisational skills. Bring up any tools or methods you use to keep track of details and manage your time effectively. This will show that you can handle the administrative aspects of the role with ease.
