At a Glance
- Tasks: Support admissions for world-class Executive Education and ensure a seamless experience for candidates.
- Company: Join London Business School, a vibrant and inclusive global business community.
- Benefits: Enjoy 27 days annual leave, free gym access, and professional development opportunities.
- Other info: Flexible hybrid working model with a focus on work-life balance and personal growth.
- Why this job: Make a real impact in higher education while working in a dynamic, supportive environment.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 27000 - 33000 £ per year.
This job is with London Business School, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Support world-class Executive Education by delivering a seamless admissions experience.
London Business School is seeking an organised, customer-focused and proactive Admissions Associate to join our Executive Education team. This is an exciting opportunity to play a key role in supporting the admissions process for our world-class Executive Education programmes.
You will support the admissions process for the sales team and process individual applications that result in participants attending our Executive Education programmes. You will be responsible for ensuring that the Admissions CRM system and School database are accurate, up to date and effectively maintained. You will also support a wide range of administrative activities that enable the smooth running of the Admissions function, including CRM data entry, reporting, inbox management, candidate enquiries and invoice request processing.
This role would suit someone who enjoys providing excellent service, working with data and systems, collaborating with colleagues, and contributing to process improvements.
Main Responsibilities
- Act as a key point of contact for participant and candidate enquiries.
- Respond to queries by email, phone and in person, ensuring a professional and helpful service.
- Process applications and complete admissions-related administrative tasks accurately and efficiently.
- Maintain CRM and School database records to ensure information is complete, accurate and up to date.
- Support diary management and other operational activities required by the Admissions team.
- Organise, upload and monitor data to support accurate performance reporting.
- Generate standard CRM reports to support decision-making within the team and wider department.
Who We Are Looking For
- Experience working in a customer-facing environment.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills, with the ability to prioritise effectively.
- Good attention to detail and accuracy when working with data.
- A sound working knowledge of standard IT packages, systems and databases.
- The ability to interpret and apply guidelines to specific activities.
- A collaborative and proactive approach to working with others.
- Experience in standard financial management processes, or an interest in developing in this area.
- An interest in higher education, student recruitment or executive education.
Benefits You Can Enjoy
- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Enrolment into the Group Pension Scheme.
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days volunteering leave.
At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 2 days per week. We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.
Our commitment to driving inclusion and belonging: We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Admissions Associate employer: London Business School
London Business School is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. With generous benefits such as 27 days of annual leave and a comprehensive pension package, employees enjoy a supportive culture that values their contributions while providing opportunities to engage with senior leaders in a prestigious academic setting.
