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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience.
- Company: Join London Bridge Rooftop, a vibrant outdoor bar with stunning views and delicious food.
- Benefits: Earn £12.21 per hour plus service charge, enjoy staff meals, and up to 28 days holiday.
- Why this job: Be part of a fun team, create memorable experiences, and work in a lively atmosphere.
- Qualifications: Excellent communication skills, team player, and previous hospitality experience preferred.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
The predicted salary is between 22000 - 30000 £ per year.
Who are we?
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We\’re looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £12.21p ph + service charge (currently around £5ph). OTE £17.
The Role
We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests\’ first point of contact.
For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you\’re their BFF.
Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We\’ll provide a fun working environment and an outgoing team to create the best experiences for everyone!
Main Responsabilities
- Welcoming guests to the venue
- Escort customers to assigned tables and provide necessary information
- Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
- Manage reservations to maximise venue occupancy
- Maintain a clean reception area
- Cater to guests who require extra attention
- Address customer\’s email and social media queries
- Assist wait staff as needed
- Greeting customers upon their departure
- Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
Requirements
- Excellent communication skills (via email and in-person)
- Ability to work as part of a team
- Confident, attentive and lively
- Previous work experience as a Host/Hostess or waiter/waitress
- Understanding of booking and reservation systems especially Collins
- Experience in managing reservations
- Ability to think on your feet, adapt and quickly solve problems as they arise
- Ability to work under pressure in a fast-paced environment
- Demonstratable customer-service skills
- Strong organisational skills with the ability to monitor the entire venue
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Ability to work with a welcoming friendly demeanor even on a hectic day
Benefits
What we are offering:
- Salary of £12.21p ph + service charge (currently around £5ph) OTE £17
- Job Types: Full-time and part-time
- Staff food and drinks on shift
- Up to 28 days of holiday
- Fun and friendly working environment
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Front of House Host (Full & Part Time) OTE 17 Pounds employer: London Bridge
Contact Detail:
London Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Host (Full & Part Time) OTE 17 Pounds
✨Tip Number 1
Familiarise yourself with the venue and its offerings. Knowing the menu, drink specials, and the layout of London Bridge Rooftop will help you engage confidently with guests and answer their questions effectively.
✨Tip Number 2
Showcase your personality during any interactions. Since they’re looking for outgoing and lively hosts, let your enthusiasm shine through in conversations, whether in person or over social media.
✨Tip Number 3
Prepare to demonstrate your organisational skills. Think of examples from past experiences where you successfully managed reservations or handled busy situations, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current employees if possible. Engaging with staff members can give you insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Front of House Host (Full & Part Time) OTE 17 Pounds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles as a host or waitress, and showcase your communication skills and ability to work in a team.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at London Bridge Rooftop and how you can contribute to creating a welcoming atmosphere for guests.
Showcase Your Skills: In your application, highlight specific skills mentioned in the job description, such as organisational abilities, problem-solving skills, and experience with reservation systems like Collins. Provide examples of how you've used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at London Bridge
✨Show Your Personality
As a Front of House Host, being outgoing and lively is key. Make sure to let your personality shine during the interview. Smile, engage with your interviewer, and show them that you can create a warm and welcoming atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure guests had a great experience, as this role is all about making customers feel at home.
✨Know the Venue
Familiarise yourself with London Bridge Rooftop and its offerings. Being knowledgeable about the venue will not only impress your interviewer but also show your genuine interest in the position and the company.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing reservations or dealing with difficult customers. Think through potential scenarios beforehand and be ready to demonstrate your problem-solving skills and ability to think on your feet.
