At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience at our rooftop bar.
- Company: London Bridge Rooftop, an outdoor bar with stunning views and a vibrant atmosphere.
- Benefits: Earn £19 OTE, enjoy staff food and drinks, plus up to 28 days holiday.
- Other info: Dynamic environment with opportunities for growth and a friendly vibe.
- Why this job: Join a fun team and create memorable experiences for guests in a lively setting.
- Qualifications: Great communication skills, team player, and previous hospitality experience preferred.
The predicted salary is between 27360 - 27360 £ per year.
Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family.
The Role: We are looking for full and part-time front-of-house hosts or hostesses to join our team and be our guests' first point of contact. For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. You’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests.
Main Responsibilities:- Welcoming guests to the venue
- Escorting customers to assigned tables and providing necessary information
- Ensuring that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
- Managing reservations to maximise venue occupancy
- Maintaining a clean reception area
- Catering to guests who require extra attention
- Addressing customer's email and social media queries
- Assisting wait staff as needed
- Greeting customers upon their departure
- Bringing the vibes and chat that will make customers want to leave a 5-star review
- Excellent communication skills (via email and in-person)
- Ability to work as part of a team
- Confident, attentive and lively
- Previous work experience as a Host/Hostess or waiter/waitress
- Understanding of booking and reservation systems
- Experience in managing reservations
- Ability to think on your feet, adapt and quickly solve problems
- Ability to work under pressure in a fast-paced environment
- Demonstrable customer-service skills
- Strong organisational skills with the ability to monitor the entire venue
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Ability to work with a welcoming friendly demeanor even on a hectic day
- Salary of £13 ph + service charge (currently around £6ph) OTE £19
- Job Types: Full-time and part-time
- Staff food and drinks on shift
- Up to 28 days of holiday
- Fun and friendly working environment
Host (Full & Part Time) OTE 19 Pounds in London employer: London Bridge Rooftop
London Bridge Rooftop is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a lively environment. With competitive pay starting at £13 plus service charge, employees enjoy flexible hours, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable experiences for our guests. Join us in a stunning location where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Host (Full & Part Time) OTE 19 Pounds in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Bridge Rooftop and its vibe. When you walk in for your interview, show off your knowledge about the place and its offerings. It’ll impress the hiring team and show them you’re genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at home, think of some fun ways to engage with customers. Role-play with friends or family to get comfortable with welcoming guests and handling queries.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, share examples of how you've managed busy situations in the past. Whether it’s juggling reservations or keeping track of tables, let them know you can handle the pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. It shows you’re keen on joining our fun and friendly family. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Host (Full & Part Time) OTE 19 Pounds in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit lively and fun in your writing. Remember, we’re looking for outgoing hosts who can bring the vibes!
Tailor Your Application:Make sure to tailor your application to the role. Highlight any previous experience as a host or in customer service, and mention how your skills align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:While we love a bit of flair, clarity is key! Keep your application clear and to the point. Use bullet points if needed to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at London Bridge Rooftop
✨Show Your Personality
As a host, being outgoing and lively is key! During the interview, let your personality shine through. Share stories that highlight your confidence and ability to connect with people, as this will show you can create that warm, welcoming atmosphere they’re after.
✨Know the Venue
Familiarise yourself with London Bridge Rooftop before the interview. Understand their menu, the vibe of the place, and what makes it special. This knowledge will not only impress them but also help you answer questions about how you would enhance the guest experience.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss your teamwork skills. Share examples of how you've successfully collaborated in previous jobs, especially in busy environments. Highlight your ability to support wait staff and manage reservations effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare scenarios where you had to handle difficult customers or manage multiple tasks at once. Show them you can keep calm under pressure while maintaining excellent customer service.
