At a Glance
- Tasks: Lead our customer service team and ensure a seamless booking experience.
- Company: London Bridge Rooftop, an outdoor bar with stunning views and a vibrant atmosphere.
- Benefits: Earn £15 per hour plus service charge, bonuses, and enjoy staff food and drink.
- Other info: Opportunities for promotion and a friendly work environment await you.
- Why this job: Join a fun team and enhance guest experiences in a lively setting.
- Qualifications: Strong communication skills and experience in hospitality reservations are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for an outgoing, confident and lively Head Host to come and join our fun and friendly family.
The Role: As the Head Host, you will be at the forefront of our customer service team, overseeing inquiries and reservations. Your role is pivotal in ensuring a seamless booking process and delivering exceptional service to our guests. You will handle external inquiries via calls and emails, manage reservations, and ensure top-notch guest satisfaction from the outset.
We're seeking a candidate with strong English proficiency (both written and verbal), outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards. Prior experience in a fast-paced hospitality reservations setting and expert familiarity with the Collins system are vital. A vibrant personality and exceptional communication skills are also necessary. This position suits individuals who are passionate about enhancing the guest experience and have insights into operational strategies that can optimise the reservation process.
MAIN RESPONSIBILITIES- Customer Service: Address customer concerns and resolve issues effectively. Maintain a positive and professional attitude in all interactions. Liaise with security and hosts to ensure customers are in the venue as quickly as possible.
- Customer Inquiries Management: Promptly and professionally respond to emails, social and all inquiries. Provide detailed information about our packages, private hire and group bookings availability. Assist customers in selecting suitable options for their enquiries.
- Online Platform Management: Maintain and update online platforms like Collins, Design My Night, The Fork and Opentable with accurate information. Collins experience is a must. Monitor and respond to inquiries received through these platforms.
- Booking Process: Guide customers through the booking process via email or online, ensuring a smooth experience. Coordinate with the bookings team to confirm bookings and availability. Maximise group, Christmas, birthday, corporate and private hires.
- Team Leadership: Foster a positive and collaborative work environment.
- Bookings and Reservations: Implement strategies to exceed customer expectations and increase bookings and footfall.
- Excellent communication skills (via email, phone and in person).
- Ability to work as part of a team and lead.
- Confident, attentive, friendly and well presented.
- Previous work experience as a head host/hostess.
- Understanding of booking and reservation systems.
- Knowledge of Collins booking system is a must.
- Experience in managing reservations and bookings.
- Ability to think on your feet, adapt and quickly solve problems as they arise.
- Ability to work under pressure in a fast-paced environment.
- Demonstratable customer-service skills.
- Strong organisational skills with the ability to monitor the entire venue.
- Availability to work in shifts as needed.
- Ability to work with a welcoming, friendly demeanour, even on a hectic day.
What we are offering: Salary of £15 ph + service charge (currently around £6ph) with potential bonuses for maximising group bookings and private hires. Opportunities for promotion and staff food and drink. Up to 28 days of holiday. Fun and friendly working environment.
Head Host (Full time) OTE 21 pounds plus per hour in London employer: London Bridge Rooftop
London Bridge Rooftop is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a lively environment. With competitive pay starting at £13 plus service charge, employees enjoy flexible hours, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable experiences for our guests. Join us in a stunning location where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host (Full time) OTE 21 pounds plus per hour in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by London Bridge Rooftop and soak in the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries and leading a team, brush up on your verbal and written English. Maybe even role-play some scenarios with a mate to get comfortable with potential questions.
✨Tip Number 3
Show off your personality! As a Head Host, being outgoing and lively is key. Let your vibrant side shine through in your interactions, whether it's during the interview or when chatting with staff. We want to see that you can bring the fun!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Head Host (Full time) OTE 21 pounds plus per hour in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and flair into your words. Remember, we’re all about creating a friendly atmosphere!
Tailor Your Application:Make sure to tailor your application specifically for the Head Host role. Highlight your experience in customer service and any familiarity with the Collins system. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with London Bridge Rooftop. Check out their menu, understand their booking process, and get a feel for the atmosphere. This will not only impress the interviewers but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction. This role is all about exceptional service, so let your experience shine!
✨Demonstrate Your Team Leadership Abilities
As a Head Host, you’ll need to lead a team effectively. Be ready to discuss your leadership style and share instances where you’ve motivated or trained team members. Highlighting your ability to foster a positive work environment will resonate well with the interviewers.
✨Familiarise Yourself with the Collins System
Since knowledge of the Collins booking system is a must, brush up on its features and functionalities. If you have prior experience, be prepared to discuss how you used it to manage reservations efficiently. Showing that you can hit the ground running will give you an edge!
