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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience at our vibrant rooftop bar.
- Company: London Bridge Rooftop, offering stunning views and a fun atmosphere.
- Benefits: Earn ÂŁ12.21 per hour plus tips, enjoy staff food, and up to 28 days holiday.
- Other info: Flexible shifts available in a friendly and dynamic workplace.
- Why this job: Join a lively team and create memorable experiences for our guests in a buzzing environment.
- Qualifications: Great communication skills, team player, and previous hospitality experience preferred.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Who are we
London Bridge Rooftop is a 240‑capacity outdoor bar across from the Shard offering top‑notch views of London, cocktails, pints and amazing food. We love our customers and like to make them feel at home. We are looking for outgoing, confident, and lively front‑of‑house staff to join our fun and friendly family.
The Role
We are looking for full‑time and part‑time front‑of‑house hosts or hostesses to be our guests’ first point of contact. You should have solid organisational and people skills to ensure a positive experience from arrival until departure, deal with customer email and social media queries about bookings and reservations, and provide excellent customer service and a warm, welcoming experience.
Main Responsibilities
- Welcoming guests to the venue
- Escort customers to assigned tables and provide necessary information
- Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
- Manage reservations to maximise venue occupancy
- Maintain a clean reception area
- Cater to guests who require extra attention
- Address customer's email and social media queries
- Assist wait staff as needed
- Greeting customers upon their departure
- Bringing the vibes and chat that will make customers want to leave a 5‑star review about how great you were
Requirements
- Excellent communication skills (via email and in‑person)
- Ability to work as part of a team
- Confident, attentive and lively
- Previous work experience as a Host/Hostess or waiter/waitress
- Understanding of booking and reservation systems especially Collins
- Experience in managing reservations
- Ability to think on your feet, adapt and quickly solve problems as they arise
- Ability to work under pressure in a fast‑paced environment
- Demonstratable customer‑service skills
- Strong organisational skills with the ability to monitor the entire venue
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Ability to work with a welcoming friendly demeanor even on a hectic day
Benefits
- Salary of ÂŁ12.21p ph + service charge (currently around ÂŁ5ph)
- OTE ÂŁ17
- Job Types: Full‑time and part‑time
- Staff food and drinks on shift
- Up to 28 days of holiday
- Fun and friendly working environment
Host (Full & Part Time) OTE 19 Pounds employer: London Bridge Rooftop
Contact Detail:
London Bridge Rooftop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host (Full & Part Time) OTE 19 Pounds
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Bridge Rooftop and its vibe. When you walk in for your interview, show off your knowledge about the place and its offerings. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for guests, brush up on your communication techniques. Role-play with a friend or family member to get comfortable with welcoming guests and handling queries.
✨Tip Number 3
Show your personality! The role is all about being lively and outgoing, so let your true self shine during the interview. Share stories that highlight your customer service skills and how you’ve made guests feel special in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fun and friendly family at London Bridge Rooftop. Don’t miss out!
We think you need these skills to ace Host (Full & Part Time) OTE 19 Pounds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your outgoing and lively side. Remember, we’re all about creating a fun and friendly atmosphere!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a host or in customer service. Mention any specific skills that match what we're looking for, like your ability to manage reservations or handle customer queries with ease.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and engaging language, and if you have examples of how you've successfully communicated with customers in the past, share them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at London Bridge Rooftop!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you know all about London Bridge Rooftop. Familiarise yourself with their menu, the types of drinks they serve, and the overall vibe of the place. This will show that you're genuinely interested and ready to engage with customers.
✨Show Off Your People Skills
As a host, you'll be the first point of contact for guests, so it's crucial to demonstrate your excellent communication skills. Practice friendly greetings and how to handle various customer scenarios. Think about times you've provided great service in the past and be ready to share those stories.
✨Be Ready to Adapt
The hospitality industry can be unpredictable, so prepare to showcase your ability to think on your feet. During the interview, consider discussing a time when you had to solve a problem quickly or adapt to a sudden change. This will highlight your resilience and quick thinking.
✨Bring the Energy
Since they're looking for lively and confident individuals, make sure to bring your best energy to the interview. Smile, maintain eye contact, and engage with your interviewer. Show them that you can create a welcoming atmosphere, even in a high-pressure environment.