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For Companies At a Glance
- Tasks: Lead our vibrant team, manage bookings, and ensure guests have an unforgettable experience.
- Company: London Bridge Rooftop, a lively outdoor bar with stunning views and a friendly atmosphere.
- Benefits: Earn £13.50 ph plus service charge, enjoy staff perks, and up to 28 days holiday.
- Other info: Dynamic environment with opportunities for promotion and a supportive team culture.
- Why this job: Join a fun family, enhance guest experiences, and grow your career in hospitality.
- Qualifications: Strong communication skills, previous hosting experience, and familiarity with booking systems required.
The predicted salary is between 28000 - 35000 £ per year.
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for an outgoing, confident and lively Head Host to come and join our fun and friendly family.
The Role
As the Head Host, you will be at the forefront of our customer service team, overseeing inquiries and reservations. Your role is pivotal in ensuring a seamless booking process and delivering exceptional service to our guests. You will handle external inquiries via calls and emails, manage reservations, and ensure top-notch guest satisfaction from the outset.
We're seeking a candidate with strong English proficiency (both written and verbal), outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards. Prior experience in a fast-paced hospitality reservations setting and expert familiarity with the Collins system are vital. A vibrant personality and exceptional communication skills are also necessary. This position suits individuals who are passionate about enhancing the guest experience and have insights into operational strategies that can optimise the reservation process.
Main Responsibilities
- Customer Service: Address customer concerns and resolve issues effectively. Maintain a positive and professional attitude in all interactions. Liaise with security and hosts to ensure customers are in the venue as quickly as possible.
- Customer Inquiries Management: Promptly and professionally respond to emails, social and all inquiries. Provide detailed information about our packages, private hire and group bookings availability. Assist customers in selecting suitable options for their enquiries.
- Online Platform Management: Maintain and update online platforms like Collins, Design My Night, The Fork and Opentable with accurate information. Collins experience is a must. Monitor and respond to inquiries received through these platforms.
- Booking Process: Guide customers through the booking process via email or online, ensuring a smooth experience. Coordinate with the bookings team to confirm bookings and availability. Maximise group, Christmas, birthday, corporate and private hires.
- Team Leadership: Foster a positive and collaborative work environment.
- Bookings and Reservations: Implement strategies to exceed customer expectations and increase bookings and footfall.
Requirements
- Excellent communication skills (via email, phone and in person).
- Ability to work as part of a team and lead.
- Confident, attentive, friendly and well presented.
- Previous work experience as a head host/hostess.
- Understanding of booking and reservation systems.
- Knowledge of Collins booking system is a must.
- Experience in managing reservations and bookings.
- Ability to think on your feet, adapt and quickly solve problems as they arise.
- Ability to work under pressure in a fast-paced environment.
- Demonstratable customer-service skills.
- Strong organisational skills with the ability to monitor the entire venue.
- Availability to work in shifts as needed.
- Ability to work with a welcoming, friendly demeanour, even on a hectic day.
Benefits
- Salary of £13.50 ph + service charge.
- Opportunities for promotion.
- Job Types: Full-time (Fixed-term contract).
- Staff food and drink.
- Up to 28 days of holiday.
- Fun and friendly working environment.
Head Host (Full time) OTE 21 pounds plus per hour employer: London Bridge Rooftop
Contact Detail:
London Bridge Rooftop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host (Full time) OTE 21 pounds plus per hour
✨Tip Number 1
Get to know the venue! Before your interview, visit London Bridge Rooftop if you can. Familiarise yourself with the atmosphere, the menu, and the vibe. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Head Host, you'll need to be confident and articulate. Try role-playing common customer scenarios with friends or family to sharpen your responses and ensure you come across as friendly and professional during your interview.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experience where you've successfully led a team or resolved a tricky situation. Be ready to share these stories during your interview to demonstrate that you can foster a positive work environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and why you think you'd be a great fit for the Head Host role at London Bridge Rooftop.
We think you need these skills to ace Head Host (Full time) OTE 21 pounds plus per hour
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your vibrant personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and our amazing venue.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality and customer service. Mention any specific skills with the Collins system or similar platforms, as this will catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will reflect your strong English proficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Head Host position. We can’t wait to hear from you!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with London Bridge Rooftop. Check out their menu, understand their booking systems like Collins, and get a feel for their vibe. This will show that you’re genuinely interested and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Think about times when you went above and beyond to ensure guest satisfaction. This role is all about making customers feel at home, so let your passion for service shine through!
✨Demonstrate Team Leadership
As a Head Host, you’ll need to lead and motivate your team. Be ready to discuss your experience in training others and fostering a positive work environment. Share specific strategies you’ve used to boost team morale and efficiency, especially in busy settings.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Whether it’s over the phone or in person, being able to convey information effectively will set you apart. Consider doing mock interviews with friends to refine your delivery.