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- Tasks: Lead our customer service team and ensure a seamless booking experience.
- Company: London Bridge Rooftop, an outdoor bar with stunning views and a vibrant atmosphere.
- Benefits: Earn £13.50 per hour plus service charge, staff food, and up to 28 days holiday.
- Other info: Opportunities for promotion in a dynamic, fast-paced environment.
- Why this job: Join a fun, friendly team and enhance guest experiences in a lively setting.
- Qualifications: Strong customer service skills and experience in hospitality reservations are essential.
The predicted salary is between 28000 - 35000 £ per year.
Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top‑notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We are looking for an outgoing, confident and lively Head Host to come and join our fun and friendly family with a salary of £13.50 ph + service charge, with potential bonuses for maximising bookings and seatings.
The Role: As the Head Host, you will be at the forefront of our customer service team, overseeing inquiries and reservations. Your role is pivotal in ensuring a seamless booking process and delivering exceptional service to our guests. You will handle external inquiries via calls and emails, manage reservations, and ensure top‑notch guest satisfaction from the outset.
We are seeking a candidate with strong English proficiency (both written and verbal), outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards. Prior experience in a fast‑paced hospitality reservations setting and expert familiarity with the Collins system are vital. A vibrant personality and exceptional communication skills are also necessary. This position suits individuals who are passionate about enhancing the guest experience and have insights into operational strategies that can optimise the reservation process.
MAIN RESPONSIBILITIES
- Customer Service: Address customer concerns and resolve issues effectively. Maintain a positive and professional attitude in all interactions. Liaise with security and hosts to ensure customers are in the venue as quickly as possible.
- Customer Inquiries Management: Promptly and professionally respond to emails, social and all inquiries. Provide detailed information about our packages, private hire and group bookings availability. Assist customers in selecting suitable options for their enquiries.
- Online Platform Management: Maintain and update online platforms like Collins, Design My Night, The Fork and Opentable with accurate information. Collins experience is a must. Monitor and respond to inquiries received through these platforms.
- Booking Process: Guide customers through the booking process via email or online, ensuring a smooth experience. Coordinate with the bookings team to confirm bookings and availability. Maximise group, Christmas, birthday, corporate and private hires.
- Team Leadership: Foster a positive and collaborative work environment.
- Bookings and Reservations: Implement strategies to exceed customer expectations and increase bookings and footfall.
Excellent communication skills (via email, phone and in person). Ability to work as part of a team and lead. Confident, attentive, friendly and well presented. Previous work experience as a head host/hostess. Understanding of booking and reservation systems. Knowledge of Collins booking system is a must. Experience in managing reservations and bookings. Ability to think on your feet, adapt and quickly solve problems as they arise. Ability to work under pressure in a fast‑paced environment. Demonstratable customer‑service skills. Strong organisational skills with the ability to monitor the entire venue. Availability to work in shifts as needed. Ability to work with a welcoming, friendly demeanour, even on a hectic day.
What we are offering:
- Salary of £13.50 ph + service charge
- Opportunities for promotion
- Full-time (Fixed‑term contract)
- Staff food and drink
- Up to 28 days of holiday
- Fun and friendly working environment
Head Host (Full time) OTE 18 pounds plus per hour employer: London Bridge Rooftop
Contact Detail:
London Bridge Rooftop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host (Full time) OTE 18 pounds plus per hour
✨Tip Number 1
Get to know the venue! Before your interview, pop by London Bridge Rooftop and soak in the atmosphere. Familiarise yourself with the menu and the booking process so you can chat confidently about how you'd enhance the guest experience.
✨Tip Number 2
Show off your personality! As a Head Host, being outgoing and lively is key. During interviews or networking events, let your vibrant character shine through. Share stories that highlight your customer service skills and how you've made guests feel at home.
✨Tip Number 3
Practice makes perfect! Brush up on your communication skills, especially over the phone and via email. Role-play common customer inquiries with a friend to ensure you're ready to handle any situation that comes your way.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your experience with the Collins system and any strategies you've implemented to boost bookings in your previous roles.
We think you need these skills to ace Head Host (Full time) OTE 18 pounds plus per hour
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your vibrant personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and our amazing venue.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality and customer service. Mention any specific skills, like your familiarity with the Collins system, that make you a perfect fit for the Head Host position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at London Bridge Rooftop.
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with London Bridge Rooftop. Check out their menu, understand their vibe, and know what makes them special. This will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude, even under pressure. This role is all about exceptional service, so let your passion shine through!
✨Demonstrate Your Team Leadership Abilities
Think of times when you’ve successfully led a team or trained others. Be ready to discuss your approach to fostering a collaborative environment and how you motivate your colleagues. They want to see that you can inspire others while keeping things fun!
✨Familiarise Yourself with Collins
Since experience with the Collins system is a must, brush up on your knowledge of it before the interview. If you have specific examples of how you’ve used it to manage bookings effectively, be sure to share those. It’ll show you’re ready to hit the ground running!