At a Glance
- Tasks: Lead our customer service team and ensure a seamless booking experience.
- Company: London Bridge Rooftop, an outdoor bar with stunning views and a vibrant atmosphere.
- Benefits: Earn £13.50 ph plus service charge, enjoy staff perks, and up to 28 days holiday.
- Other info: Dynamic work environment with opportunities for promotion and personal growth.
- Why this job: Join a fun team and enhance guest experiences in a lively setting.
- Qualifications: Experience in hospitality, strong communication skills, and knowledge of booking systems required.
The predicted salary is between 28000 - 42000 £ per year.
Who are we?
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top‑notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for an outgoing, confident and lively Head Host to come and join our fun and friendly family and with a salary of £13.50 ph + service charge, with potential bonuses for maximising bookings and seatings.
The Role
As the Head Host, you will be at the forefront of our customer service team, overseeing inquiries and reservations. Your role is pivotal in ensuring a seamless booking process and delivering exceptional service to our guests.
You will handle external inquiries via calls and emails, manage reservations, and ensure top‑notch guest satisfaction from the outset.
We're seeking a candidate with strong English proficiency (both written and verbal), outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards.
Prior experience in a fast‑paced hospitality reservations setting and expert familiarity with the Collins system are vital. A vibrant personality and exceptional communication skills are also necessary.
This position suits individuals who are passionate about enhancing the guest experience and have insights into operational strategies that can optimise the reservation process.
MAIN RESPONSIBILITIES
Customer Service
- Address customer concerns and resolve issues effectively.
- Maintain a positive and professional attitude in all interactions.
- Liaise with security and hosts to ensure customers are in the venue as quickly as possible.
Customer Inquiries Management
- Promptly and professionally respond to emails, social and all inquiries.
- Provide detailed information about our packages, private hire and group bookings availability.
- Assist customers in selecting suitable options for their enquiries.
Online Platform Management
- Maintain and update online platforms like Collins, Design My Night, The Fork and Opentable with accurate information.
- Collins experience is a must.
- Monitor and respond to inquiries received through these platforms.
Booking Process
- Guide customers through the booking process via email or online, ensuring a smooth experience.
- Coordinate with the bookings team to confirm bookings and availability.
- Maximise group, Christmas, birthday, corporate and private hires.
Team Leadership
- Foster a positive and collaborative work environment.
Bookings and Reservations
- Implement strategies to exceed customer expectations and increase bookings and footfall.
- Excellent communication skills (via email, phone and in person)
- Ability to work as part of a team and lead
- Confident, attentive, friendly and well presented
- Previous work experience as a head host/hostess
- Understanding of booking and reservation systems
- Knowledge of Collins booking system is a must
- Experience in managing reservations and bookings
- Ability to think on your feet, adapt and quickly solve problems as they arise
- Ability to work under pressure in a fast‑paced environment
- Demonstratable customer‑service skills
- Strong organisational skills with the ability to monitor the entire venue
- Availability to work in shifts as needed
- Ability to work with a welcoming, friendly demeanour, even on a hectic day
What we are offering
- Salary of £13.50p ph + service charge
- Opportunities for promotion and
- Job Types: Full-time (Fixed‑term contract)
- Staff food and drink
- Up to 28 days of holiday
- Fun and friendly working environment
Head Host (Full time) OTE 18 pounds plus per hour in London employer: London Bridge Rooftop
London Bridge Rooftop is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a lively environment. With competitive pay starting at £13 plus service charge, employees enjoy flexible hours, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable experiences for our guests. Join us in a stunning location where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host (Full time) OTE 18 pounds plus per hour in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by London Bridge Rooftop and soak in the atmosphere. Familiarise yourself with the space, the menu, and the vibe. This will not only help you feel more confident but also show the team that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Head Host, you'll need to be a pro at handling inquiries and resolving issues. Try role-playing common scenarios with friends or family to sharpen your responses and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your vibrant character. Use your cover letter to share a fun story or experience that highlights your customer service skills and passion for hospitality.
✨Tip Number 4
Network like a pro! Reach out to current or former staff on social media to get insider tips about the role and the team. Building connections can give you an edge and might even lead to a recommendation when you apply!
We think you need these skills to ace Head Host (Full time) OTE 18 pounds plus per hour in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and flair into your cover letter. Remember, we’re all about creating a welcoming atmosphere for our guests!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and customer service. Specifically mention any previous roles where you’ve managed bookings or used the Collins system. This will show us that you’re ready to hit the ground running!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and what we do!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with London Bridge Rooftop. Check out their menu, understand their booking process, and get a feel for the atmosphere. This will not only impress the interviewers but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction. This is crucial for a Head Host role, so be ready to share your stories!
✨Demonstrate Your Team Leadership Abilities
Since this role involves leading a team, think of times when you’ve motivated or trained others. Be prepared to discuss your leadership style and how you foster a positive work environment, especially during busy shifts.
✨Familiarise Yourself with Collins System
As experience with the Collins booking system is a must, brush up on your knowledge of it before the interview. If you have any specific experiences using it, be sure to mention them. Showing that you can hit the ground running will definitely give you an edge!
