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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience.
- Company: London Bridge Rooftop, an outdoor bar with stunning views and a vibrant atmosphere.
- Benefits: Earn £12.21 per hour plus service charge, staff food, and up to 28 days holiday.
- Why this job: Join a fun team and create memorable experiences for our guests.
- Qualifications: Outgoing personality, strong communication skills, and previous hospitality experience preferred.
- Other info: Dynamic environment with opportunities for growth and a lively team spirit.
The predicted salary is between 25000 - 30000 £ per year.
Who are we?
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We\’re looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £12.21p ph + service charge (currently around £5ph). OTE £17.
The Role
We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests\’ first point of contact.
For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you\’re their BFF.
Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We\’ll provide a fun working environment and an outgoing team to create the best experiences for everyone!
MAIN RESPONSABILITIES
- Welcoming guests to the venue
- Escort customers to assigned tables and provide necessary information
- Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
- Manage reservations to maximise venue occupancy
- Maintain a clean reception area
- Cater to guests who require extra attention
- Address customer\’s email and social media queries
- Assist wait staff as needed
- Greeting customers upon their departure
- Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
- Excellent communication skills (via email and in-person)
- Ability to work as part of a team
- Confident, attentive and lively
- Previous work experience as a Host/Hostess or waiter/waitress
- Understanding of booking and reservation systems especially Collins
- Experience in managing reservations
- Ability to think on your feet, adapt and quickly solve problems as they arise
- Ability to work under pressure in a fast-paced environment
- Demonstratable customer-service skills
- Strong organisational skills with the ability to monitor the entire venue
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Ability to work with a welcoming friendly demeanor even on a hectic day
What we are offering:
- Salary of £12.21p ph + service charge (currently around £5ph) OTE £17
- Job Types: Full-time and part-time
- Staff food and drinks on shift
- Up to 28 days of holiday
- Fun and friendly working environment
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Front of House Host (Full & Part Time) OTE 17 Pounds employer: London Bridge Rooftop
Contact Detail:
London Bridge Rooftop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Host (Full & Part Time) OTE 17 Pounds
✨Be Yourself
When you walk into that interview, let your personality shine! We want to see the real you, so don’t be afraid to show off your outgoing and lively side. Remember, we’re looking for someone who can make our guests feel at home, just like you would with friends.
✨Know Your Stuff
Brush up on your knowledge about our venue and what we offer. Familiarise yourself with our menu, drinks, and the vibe we create. This will not only impress us but also help you answer questions confidently and engage with our guests effectively.
✨Show Off Your Skills
During the interview, highlight your previous experience in hospitality. Share specific examples of how you’ve provided excellent customer service or handled tricky situations. We love hearing about your ability to think on your feet and keep the good vibes flowing!
✨Follow Up
After your interview, don’t forget to send a quick thank-you message. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great way to reiterate why you’d be the perfect fit for our fun and friendly family!
We think you need these skills to ace Front of House Host (Full & Part Time) OTE 17 Pounds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit lively and fun in your writing. Remember, we’re looking for outgoing hosts who can bring the vibes!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any previous experience in hospitality or customer service, and mention how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We love a good story, but make sure it’s relevant! Use bullet points if needed to make it easy for us to read through your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at London Bridge Rooftop
✨Show Your Personality
As a Front of House Host, being outgoing and lively is key. Make sure to let your personality shine during the interview. Share stories that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
✨Know the Venue
Familiarise yourself with London Bridge Rooftop before the interview. Understand their menu, the vibe, and what makes them unique. This will not only impress the interviewers but also show your genuine interest in the role.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss your teamwork experiences. Share examples of how you’ve collaborated with colleagues to create a great atmosphere or solve problems together.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or busy periods. Think of examples where you’ve successfully managed stress or resolved customer complaints. This will showcase your ability to think on your feet and maintain a positive experience for guests.
