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- Tasks: Lead a vibrant team, ensuring smooth service and an unforgettable guest experience.
- Company: London Bridge Rooftop, a lively outdoor bar with stunning views.
- Benefits: Earn £16.50 per hour plus service charge, enjoy staff perks and up to 28 days holiday.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Join a fun, friendly environment at one of London's busiest rooftop venues.
- Qualifications: Experience in hospitality management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
London Bridge Rooftop is a 240-capacity outdoor bar across from The Shard, with top-notch views of London, cocktails, pints and amazing food. We love our customers and like to make them feel at home. We’re looking for an outgoing, confident and lively Assistant Manager to come and join our fun and friendly family, helping us deliver smooth service, a happy team and a brilliant guest experience.
The Role
As the Assistant Manager, you will be at the heart of our operation, running service, organising the team and taking responsibility for guest experience. Your role is pivotal in ensuring a smooth operation and a happy, well-supported team. You will liaise with the host and kitchen teams to make a plan for the day, analysing peak times and potential pinch points, and organising the bar, floor and barback teams accordingly. In collaboration with the rest of the management team, you will help drive the business forward through menu choices, streamlining service and keeping stock control consistent.
We’re seeking a candidate with strong English proficiency, both written and verbal, outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards. Prior experience in a fast-paced hospitality environment and responsibility for large teams is vital. A vibrant personality, strong organisation and exceptional communication skills are also necessary. This position suits someone who is quick-thinking, operationally strong and passionate about leading by example, supporting the team and helping drive the business forward.
MAIN RESPONSIBILITIES
- Run busy services confidently and keep the operation flowing smoothly.
- Organise the bar, floor and barback teams according to the needs of the day.
- Liaise with the host and kitchen teams to plan for bookings, peak times and potential pinch points.
- Monitor the venue throughout service and respond quickly to operational needs.
- Maintain high standards across service, cleanliness, presentation and guest experience.
- Lead by example during busy periods and support the team where needed.
Guest Experience
- Take responsibility for delivering a great guest experience throughout the venue.
- Maintain a positive, professional and welcoming attitude in all guest interactions.
- Address customer concerns and resolve issues effectively.
- Work with the team to create a fun, friendly and efficient atmosphere.
- Help ensure guests feel looked after from arrival through to departure.
Team Leadership
- Train, support and motivate the team to maintain high standards.
- Foster a positive and collaborative working environment.
- Communicate clearly with the bar, floor, barback, host and kitchen teams.
- Help organise team roles and sections during service.
- Support team development and help create a happy, confident team culture.
Business and Stock Control
- Work with the management team to help drive the business forward.
- Support menu choices and service improvements.
- Help streamline service and improve operational efficiency.
- Maintain consistent stock control and support ordering processes where required.
- Identify opportunities to increase sales, improve service and maximise guest satisfaction.
Requirements
- Previous experience as an Assistant Manager, Supervisor or similar role in a busy hospitality venue.
- Experience managing or supporting large teams.
- Strong English communication skills, both written and verbal.
- Excellent customer service and sales abilities.
- Confident, attentive, friendly and well presented.
- Strong organisational skills and the ability to monitor the whole venue.
- Ability to think on your feet, adapt and solve problems quickly.
- Comfortable working under pressure in a fast-paced environment.
- Track record of training, motivating and supporting teams.
- Strong team player with a hands-on approach.
- Availability to work shifts as needed.
- A welcoming, friendly demeanour, even on a hectic day.
Benefits
- £16.50 per hour.
- Service charge, currently around £6.00 per hour.
- Full-time fixed-term contract.
- Staff food and drink.
- Up to 28 days of holiday.
- Opportunities for progression.
- Fun and friendly working environment.
- The chance to be part of one of London busiest rooftop venues.
If you are confident, organised and passionate about leading busy hospitality services, we would love to hear from you.
Assistant Manager employer: London Bridge Rooftop
Contact Detail:
London Bridge Rooftop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the venue! Before your interview, swing by London Bridge Rooftop and soak in the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about how you'd fit into their team.
✨Tip Number 2
Show off your personality! When you meet the team, let your vibrant side shine through. They’re looking for someone lively and outgoing, so don’t hold back on showing your enthusiasm for hospitality.
✨Tip Number 3
Prepare some examples! Think of times when you've led a team or solved problems under pressure. Share these stories during your chat to demonstrate your experience and quick-thinking skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the action at London Bridge Rooftop!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Experience: Make sure to highlight your previous experience in hospitality, especially any roles where you’ve managed teams or run busy services. We love seeing how your background aligns with our needs, so be specific about your achievements and how they relate to the Assistant Manager role.
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application well-structured and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our London Bridge Rooftop family!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you know all about London Bridge Rooftop. Familiarise yourself with their menu, service style, and what makes them unique. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with guests constantly. Be ready to share examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your ability to create a fun and friendly atmosphere!
✨Demonstrate Your Organisational Skills
Prepare to discuss how you would organise a busy service. Think about peak times and how to manage staff effectively. You might even want to bring a simple plan or strategy to the interview to showcase your operational thinking.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a sudden rush. Practice your responses to these scenarios, focusing on your quick-thinking and problem-solving abilities, which are crucial in a fast-paced environment.