At a Glance
- Tasks: Lead a vibrant team, ensuring smooth service and an unforgettable guest experience.
- Company: London Bridge Rooftop, a lively bar with stunning views and a fun atmosphere.
- Benefits: Earn £16.50 per hour plus service charge, enjoy staff perks and up to 28 days holiday.
- Other info: Opportunities for progression in a friendly and supportive work environment.
- Why this job: Join a dynamic team at one of London's busiest rooftop venues and make a real impact.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
London Bridge Rooftop is a 240-capacity outdoor bar across from The Shard, with top-notch views of London, cocktails, pints and amazing food. We love our customers and like to make them feel at home. We’re looking for an outgoing, confident and lively Assistant Manager to come and join our fun and friendly family, helping us deliver smooth service, a happy team and a brilliant guest experience.
The Role
As the Assistant Manager, you will be at the heart of our operation, running service, organising the team and taking responsibility for guest experience. Your role is pivotal in ensuring a smooth operation and a happy, well-supported team. You will liaise with the host and kitchen teams to make a plan for the day, analysing peak times and potential pinch points, and organising the bar, floor and barback teams accordingly. In collaboration with the rest of the management team, you will help drive the business forward through menu choices, streamlining service and keeping stock control consistent.
We’re seeking a candidate with strong English proficiency, both written and verbal, outstanding customer service and sales abilities, and a track record of effectively training and motivating teams to maintain high standards. Prior experience in a fast-paced hospitality environment and responsibility for large teams is vital. A vibrant personality, strong organisation and exceptional communication skills are also necessary. This position suits someone who is quick-thinking, operationally strong and passionate about leading by example, supporting the team and helping drive the business forward.
MAIN RESPONSIBILITIES
- Service and Operations
- Run busy services confidently and keep the operation flowing smoothly
- Organise the bar, floor and barback teams according to the needs of the day
- Liaise with the host and kitchen teams to plan for bookings, peak times and potential pinch points
- Monitor the venue throughout service and respond quickly to operational needs
- Maintain high standards across service, cleanliness, presentation and guest experience
- Lead by example during busy periods and support the team where needed
- Guest Experience
- Take responsibility for delivering a great guest experience throughout the venue
- Maintain a positive, professional and welcoming attitude in all guest interactions
- Address customer concerns and resolve issues effectively
- Work with the team to create a fun, friendly and efficient atmosphere
- Help ensure guests feel looked after from arrival through to departure
- Team Leadership
- Train, support and motivate the team to maintain high standards
- Foster a positive and collaborative working environment
- Communicate clearly with the bar, floor, barback, host and kitchen teams
- Help organise team roles and sections during service
- Support team development and help create a happy, confident team culture
- Business and Stock Control
- Work with the management team to help drive the business forward
- Support menu choices and service improvements
- Help streamline service and improve operational efficiency
- Maintain consistent stock control and support ordering processes where required
- Identify opportunities to increase sales, improve service and maximise guest satisfaction
Previous experience as an Assistant Manager, Supervisor or similar role in a busy hospitality venue
- Experience managing or supporting large teams
- Strong English communication skills, both written and verbal
- Excellent customer service and sales abilities
- Confident, attentive, friendly and well presented
- Strong organisational skills and the ability to monitor the whole venue
- Ability to think on your feet, adapt and solve problems quickly
- Comfortable working under pressure in a fast-paced environment
- Track record of training, motivating and supporting teams
- Strong team player with a hands-on approach
- Availability to work shifts as needed
- A welcoming, friendly demeanour, even on a hectic day
What we are offering:
- £16.50 per hour
- Service charge, currently around £6.00 per hour
- Full-time fixed-term contract
- Staff food and drink
- Up to 28 days of holiday
- Opportunities for progression
- Fun and friendly working environment
- The chance to be part of one of London busiest rooftop venues
If you are confident, organised and passionate about leading busy hospitality services, we would love to hear from you.
Assistant Manager employer: London Bridge Rooftop
London Bridge Rooftop is an exceptional employer, offering a vibrant and supportive work culture in one of London's most iconic locations. With competitive pay, opportunities for progression, and a fun, friendly environment, employees are encouraged to thrive while delivering outstanding guest experiences. Join our team and be part of a dynamic venue that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the venue! Before your interview, swing by London Bridge Rooftop and soak in the atmosphere. Chat with staff if you can; it’ll give you a feel for the vibe and help you connect during your interview.
✨Tip Number 2
Show off your personality! As an Assistant Manager, being outgoing and lively is key. Let your vibrant side shine through in conversations and don’t be afraid to share your ideas on improving guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle busy service times or team conflicts. We want to see your quick-thinking skills in action, so have some examples ready to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fun and friendly family at London Bridge Rooftop.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality, especially any roles where you’ve managed teams or run busy services. We love seeing how you’ve tackled challenges and kept things flowing smoothly in fast-paced environments.
Be Clear and Concise:While we want to know all about you, it’s important to keep your application clear and to the point. Use straightforward language and structure your thoughts well, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at London Bridge Rooftop. Don’t miss out!
How to prepare for a job interview at London Bridge Rooftop
✨Know the Venue Inside Out
Before your interview, make sure you know all about London Bridge Rooftop. Familiarise yourself with their menu, the types of drinks they serve, and their overall vibe. This shows that you're genuinely interested and ready to contribute to the team.
✨Show Off Your People Skills
As an Assistant Manager, you'll be interacting with guests and leading a team. Be prepared to share examples of how you've handled customer complaints or motivated your team in the past. Highlighting your strong communication skills will definitely impress them.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've successfully managed busy services or organised teams during peak times. Discuss how you analyse operations and adapt quickly to ensure everything runs smoothly. This is key for the role!
✨Bring Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what excites you about working in a fast-paced environment and how you plan to create a fun and friendly atmosphere for both guests and staff. Your passion can set you apart!
