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- Tasks: Welcome clients and manage front-of-house operations with professionalism and warmth.
- Company: Join HCA UK, a leader in private healthcare and corporate services.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Why this job: Be the first point of contact, creating a welcoming environment for patients and visitors.
- Qualifications: 2+ years of receptionist experience and exceptional customer service skills required.
- Other info: Opportunities for career progression and a supportive, inclusive workplace culture.
The predicted salary is between 29037 - 32250 £ per year.
Contract Type: Fixed Term (1 Year)
Location: London – New Broad Street (near Liverpool Street Station)
Salary: £29037 – £32,250 (DOE) + Benefits, including Private Medical Insurance.
Hours: 40 per week
Schedule: Monday to Friday, 7:30am - 4:30pm, 8:00am - 5:00pm, 8:30am- 5:30pm, 9:15 - 6:30pm. (No weekends)
About HCA UK Corporate Healthcare:
HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals, we are also a well-established, nationwide leader in Primary Care and Corporate Healthcare services, bringing high-quality, personalised care directly into the workplace.
The Opportunity:
We are looking for a Corporate Receptionist to join our team at a Primary Care Head office in Liverpool St. This is a prestigious front-of-house role where you’ll be the first point of contact for employees and visitors — providing a warm, professional, and efficient service that reflects both HCA’s and our client’s standards of excellence. You’ll play an important role in creating a welcoming environment and delivering a smooth, high-quality experience for every patient and visitor.
Key Responsibilities:
- Welcome and assist clients and visitors with professionalism, warmth, and discretion.
- Manage front-of-house operations, including telephone and email enquiries.
- Issue and explain client paperwork, ensuring accuracy and efficiency.
- Support a seamless journey by communicating clearly and anticipating needs.
- Maintain high standards of presentation, safety, and confidentiality at all times.
- Work independently and confidently in a professional, fast-paced setting.
About You:
- Previous Receptionist or Front of House experience (2+ years) essential.
- Exceptional customer service and communication skills, both face-to-face and via phone/email.
- Strong administrative and organisational abilities.
- Confident working autonomously in a professional corporate environment.
- Proficient in Microsoft Office and general IT systems.
- Healthcare or corporate front-of-house experience is desirable but not essential.
- A polished, approachable, and adaptable manner — always representing HCA’s values of care, integrity, excellence, and teamwork.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
As a Senior Receptionist you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion:
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Interviews will commence the 2nd Week of January.
Senior Receptionist employer: London Bridge Hospital
Contact Detail:
London Bridge Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the company before your interview! Research HCA UK and its values, especially their commitment to exceptional care and teamwork. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Senior Receptionist, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with professionalism and warmth.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that reflects the professional environment of HCA UK while also making you feel comfortable and confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Receptionist role. Highlight your previous front-of-house experience and any customer service achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join HCA UK and how your values align with ours. Be warm, professional, and let your personality come through.
Showcase Your Communication Skills: As a receptionist, communication is key! In your application, demonstrate your ability to communicate effectively, both in writing and verbally. We want to see how you can create a welcoming environment for our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at London Bridge Hospital
✨Know the Company Inside Out
Before your interview, take some time to research HCA UK and its values. Understand their commitment to exceptional healthcare and how they operate within corporate environments. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, you'll be the first point of contact for clients and visitors. Prepare examples from your previous experience where you provided outstanding customer service. Highlight situations where you went above and beyond to ensure a positive experience, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your reception experience, such as handling difficult clients or managing multiple tasks. Practising your responses can help you articulate your thoughts clearly during the interview. Remember to include specific examples that demonstrate your skills and adaptability in a fast-paced environment.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the polished image that HCA UK upholds. A smart outfit not only boosts your confidence but also shows that you respect the opportunity and the company’s standards.
