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- Tasks: Manage Front of House, welcome patients, book appointments, and support reception staff.
- Company: Join HCA UK, a leading provider of privately funded healthcare with a supportive team culture.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts with major retailers.
- Why this job: Be part of a caring team that values kindness, integrity, and personal growth in healthcare.
- Qualifications: Previous reception experience in healthcare and a friendly, adaptable attitude are essential.
- Other info: Opportunities for career progression and paid travel to Wilmslow Clinic included.
The predicted salary is between 28800 - 43200 £ per year.
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We’re looking for a Senior Receptionist to join our team at the prestigious HCA UK Primary Care Team in Manchester. From time to time, you may be asked to work at our Wilmslow Clinic as well, and travel for this will be paid.
As a Senior Receptionist, you will be responsible for managing the Front of House within your clinic. You will provide a caring and efficient patient experience from start to finish, consistently delivering high-quality five-star customer care to both internal and external clients. You will also be involved in some administrative work alongside your reception duties.
This is a fantastic opportunity to work in a wonderful location as part of our friendly and supportive Primary Care team.
What you\’ll do:
- Welcome all patients, visitors, and staff to the Front of House area, providing information and handling enquiries in a friendly and professional manner at all times.
- Book appointments accurately for all types of requested appointments, whether face-to-face or follow-up.
- Register and update patient details correctly on the relevant practice management systems.
- Collaborate with GPs, Technicians, Patient Navigators, and Resource Management.
- Line manage Reception staff at your site, ensuring ongoing development, coaching, and training.
What you\’ll bring:
- A good general level of education.
- Previous reception experience is essential, ideally within healthcare.
- Proven ability to work flexibly and accurately with changing priorities and to deliver a confidential, high-quality, customer-focused service.
- A friendly \”can-do\” attitude.
Being part of one of the largest providers of privately funded healthcare means our patients have access to the latest treatments, technology, techniques, medication, and facilities. As part of a large multisite, established healthcare group, we offer unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritize your mental and physical wellbeing.
We offer a range of flexible benefits that reflect the valuable contributions our teams make every day. As a Senior Receptionist, you\’ll be eligible for:
- 25 days holiday each year (plus bank holidays), increasing with service, with options to buy or sell leave.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution, which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities, including Maternity packages at The Portland.
- A comprehensive range of flexible health, protection, and lifestyle benefits.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each individual brings, knowing that when you feel seen, heard, and supported, you can perform at your best for our patients and colleagues.
Our mission is simple: above all else, we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognize and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity, and fairness: We act with absolute honesty, integrity, and fairness.
- Loyalty, respect, and dignity: We trust and treat one another as valued members of the HCA UK family, with loyalty, respect, and dignity.
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Senior Receptionist employer: London Bridge Hospital
Contact Detail:
London Bridge Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the specific services offered by HCA UK. Understanding their values and mission will help you align your responses during interviews and demonstrate your commitment to providing high-quality patient care.
✨Tip Number 2
Highlight your previous reception experience, particularly in healthcare settings. Be prepared to discuss specific scenarios where you provided exceptional customer service or managed challenging situations, as this will showcase your ability to thrive in a busy environment.
✨Tip Number 3
Network with current or former employees of HCA UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Prepare for potential situational questions that assess your problem-solving skills and ability to handle multiple priorities. Practising these scenarios will help you articulate your thought process and demonstrate your capability to manage the Front of House effectively.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant reception experience, particularly in healthcare settings. Emphasise skills like customer service, administration, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality patient care. Mention specific experiences that demonstrate your ability to manage front-of-house duties and collaborate with healthcare professionals.
Highlight Soft Skills: In your application, focus on soft skills such as communication, empathy, and adaptability. These are crucial for a Senior Receptionist role, especially in a healthcare environment.
Showcase Your Understanding of the Company Values: Research HCA UK's core values and reflect them in your application. Demonstrating alignment with their mission of kindness, integrity, and respect will strengthen your candidacy.
How to prepare for a job interview at London Bridge Hospital
✨Showcase Your Customer Service Skills
As a Senior Receptionist, your ability to provide exceptional customer care is crucial. Prepare examples from your previous experience where you successfully handled difficult situations or provided outstanding service to patients and clients.
✨Familiarise Yourself with Healthcare Terminology
Since the role is within a healthcare setting, having a good grasp of medical terminology will be beneficial. Brush up on common terms and procedures that may come up during the interview to demonstrate your knowledge and confidence.
✨Demonstrate Leadership Qualities
You'll be managing reception staff, so it's important to highlight your leadership skills. Think of instances where you've trained or mentored others, and be ready to discuss your approach to team management and development.
✨Align with Company Values
HCA UK places a strong emphasis on kindness, integrity, and respect. Research these values and think about how your personal beliefs align with them. Be prepared to share examples of how you've embodied these values in your previous roles.
