At a Glance
- Tasks: Lead and oversee operations of multiple Primary Care clinics across the UK.
- Company: Join HCA Healthcare UK, a leading private healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible lifestyle benefits.
- Other info: Dynamic work culture prioritising employee wellbeing and career development.
- Why this job: Make a real impact on patient care and operational excellence.
- Qualifications: Degree level education and senior experience in healthcare operations management required.
The predicted salary is between 43200 - 72000 £ per year.
Employer: HCA Healthcare UK
Location: London-based with nationwide oversight; occasional travel required
Contract: Permanent, Full-Time
Salary Band: HCA Grade 7
Reporting to: Head of Operations for Primary Care Division
Comprehensive Benefits: Including private healthcare, financial and wellness benefits.
About Us
HCA Healthcare UK is the nation’s leading private healthcare provider, renowned for delivering exceptional, patient-centred care through a network of hospitals, outpatient facilities, and primary care services. Our expanding Primary Care Division plays a pivotal role in providing accessible, high-quality healthcare tailored to the evolving medical, physical, psychological, and lifestyle needs of both individual and corporate clients. We are now creating a new senior operational leadership role to oversee and drive the performance of multiple Primary Care clinics across the UK.
As Regional Practice Manager, you will lead a team of Practice Managers, acting as a role model and mentor, guiding your teams to deliver operational excellence across all sites. Working closely with the Head of Operations, you will translate strategic initiatives into smooth, day-to-day operations, ensuring consistent, high-quality care. You will be responsible for the operational management of 20+ onsite Client clinics, as well as 15 national rented clinics. In addition to the practice management, this role will also support the Head of Operations with developmental and strategic projects to help grow the division and deliver to our expanding pool of clients. This is a unique opportunity to make a real impact: you will shape the performance of the network, enhance patient experience, support service growth, and collaborate with a wide range of specialist colleagues across clinical, governance, and corporate functions. Your leadership will directly influence the efficiency, quality, and success of HCA’s Primary Care Division, while fostering a culture of excellence and professional development among your teams.
What You Will Do
- Oversee daily clinic operations, including scheduling, administration, staffing, patient communication, and workflows
- Lead on the strategic growth of the national network across the country
- Identify and develop potential new partnerships which will allow for rapid national growth
- Lead on operational projects for Primary Care supporting the Head of Operations
- Lead on the operational implementation of new client onsite clinics
- Serve as the main operational contact for partner clinics, supporting relationships, retention, and growth
- Ensure regulatory compliance (CQC) and work with Clinical Governance teams
- Monitor operational performance and implement corrective action plans to improve efficiency, productivity, and patient experience
- Address patient complaints promptly and maintain accurate operational and patient records
- Monitor staffing, capacity, budgets, and performance metrics, supporting effective P&L oversight
What You’ll Bring
- Educated to degree level or equivalent professional experience within a healthcare or operational management environment
- Proven senior experience in healthcare operations management across multiple sites (Primary Care or similar setting preferred)
- Strong understanding of the UK private healthcare market, GP practices, referral pathways, and commercial drivers
- Clear understanding of the commercial aspects of healthcare delivery, including managing client relationships and contractual obligations
- Inspirational, results-driven leader with experience managing geographically dispersed teams and fostering high levels of collaboration and accountability
- Demonstrated ability to manage complex operations with a strong focus on efficiency, quality, governance, and patient satisfaction
Why HCA UK and the Primary Care Division?
Founded over 50 years ago by Dr Thomas Frist, HCA has grown into one of the world’s leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, having invested more than £500 million in cutting-edge treatments, technology, facilities, and clinical innovation. As part of a large, multi-site healthcare group, HCA UK offers exceptional opportunities for career development through internal and external learning programmes, alongside working conditions that prioritise both mental and physical wellbeing. Our Primary Care Division has been established for over 35 years and delivers a broad range of services to individual patients and corporate clients, nationwide through a range of GP Practices, specialist clinics, and onsite client locations.
Rewards and Benefits
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. As a Regional Practice Manager within HCA’s Primary Care Division, you will be eligible for:
- 25 days holiday per year (plus bank holidays), increasing with service, with the option to buy or sell leave
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution, increasing with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced maternity and paternity pay
- Corporate staff discounts across HCA facilities, including maternity packages at The Portland
- A comprehensive range of flexible health, protection, and lifestyle benefits
- Discounts with over 800 major retailers
Culture and Values
At HCA UK, exceptional care starts with our people. We celebrate the unique perspectives and experiences each individual brings, knowing that when you feel seen, heard, and supported, you can be at your best for our patients and for each other. Our mission is simple: above all else, we are committed to the care and improvement of human life. This commitment extends equally to our patients and our colleagues. We live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique
- Kindness and Compassion: We treat people with kindness and compassion
- Honesty, Integrity and Fairness: We act with absolute honesty, integrity, and fairness
- Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family
Reasonable Adjustments
We believe everyone should feel comfortable bringing their full self to work and be afforded equal opportunities. As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements and provide reasonable adjustments throughout the recruitment process and in the workplace.
Regional Practice Manager employer: London Bridge Hospital
HCA Healthcare UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Regional Practice Manager, you will benefit from comprehensive perks including private healthcare, generous holiday allowances, and opportunities for career advancement within a leading private healthcare provider. With a commitment to excellence and a focus on patient-centred care, HCA fosters an environment where your leadership can truly make a difference across the Primary Care Division.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Practice Manager
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We think you need these skills to ace Regional Practice Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Bridge Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at London Bridge Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to London Bridge Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Bridge Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Bridge Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Bridge Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
