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- Tasks: Be the friendly face at reception, welcoming patients and managing enquiries.
- Company: Join HCA UK, a leading private healthcare provider dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible perks like discounts and pension contributions.
- Why this job: Make a real impact in patient care while growing your career in a supportive environment.
- Qualifications: Previous customer service experience is essential; healthcare background is a plus.
- Other info: Flexible working arrangements available to support your needs.
The predicted salary is between 30000 - 42000 £ per year.
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Monday-Friday, shifts on rotational basis – 6am-2pm, 8am – 4pm, 10am – 6pm, 12pm – 8pm
Permanent
We’re looking for a Patient Access Officer to join our bank team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on thefloor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Work closely with The Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility
Forming part of the Front of House team, being the first point of contact for patients, Consultants and visitors
Dealing with enquiries in person, via telephone and email.
Carrying out a variety ofadministrative tasks
What you’ll bring:
Previous experience within a healthcare setting or customer service setting, delivering exceptional service
Team player and can-do attitude
Warmth and compassion
Excellent Communication skillsboth written and verbal.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: – We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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Patient Access Officer employer: London Bridge Hospital
Contact Detail:
London Bridge Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially private healthcare. Understanding the unique challenges and expectations in this environment will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience from retail or hospitality. Be ready to share specific examples of how you've provided exceptional service, as this is crucial for the Patient Access Officer role.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact for patients, being able to convey warmth and professionalism is key. Consider role-playing scenarios to build confidence.
✨Tip Number 4
Research HCA UK's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and demonstrate your commitment to their vision of care.
We think you need these skills to ace Patient Access Officer
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your customer service experience, especially if you come from a retail or hospitality background. Emphasise skills that align with the role, such as communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the healthcare environment. Mention specific experiences where you've delivered exceptional service and how they relate to the Patient Access Officer role.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as warmth, compassion, and the ability to manage a busy front desk. Use examples from your previous roles to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front-facing role.
How to prepare for a job interview at London Bridge Hospital
✨Showcase Your Customer Service Skills
As a Patient Access Officer, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles in retail or hospitality that demonstrate how you handled challenging situations and ensured a positive experience for customers.
✨Demonstrate Excellent Communication
This role requires strong verbal and written communication skills. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common questions about how you would handle patient enquiries or complaints.
✨Emphasise Teamwork and Adaptability
Being a team player is essential in this position. Be ready to discuss how you've collaborated with others in past roles and how you adapt to changing environments, especially in a busy healthcare setting.
✨Align with the Company Values
Familiarise yourself with HCA UK's core values of kindness, integrity, and respect. During the interview, express how your personal values align with theirs and how you can contribute to their mission of improving human life.
