At a Glance
- Tasks: Support the Patient Experience Manager and ensure 5-star service at our outpatient centre.
- Company: Join HCA UK, a leading healthcare provider with over 50 years of excellence.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts with major retailers.
- Other info: Flexible working arrangements available to support your needs.
- Why this job: Make a real difference in patient care while working in a supportive and compassionate environment.
- Qualifications: Previous experience in healthcare or customer service, with excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Part time
London: The London Bridge Hospital - Outpatients (Rotating to any Outpatient Centre within the London Bridge Hospital empire; The Shard, LBH outpatients, Canary Wharf, LRC, Private Care @ Guys, Old Broad Street, etc.)
Time: 15 hours per week
Shifts: 7.5 Hrs per Day; Tuesday & Wednesday (you must be available and flexible to work shifts between 7:30am and 8:00pm to meet service demands, shift patterns: 7:30-3:30, 9-5, 10-6 & 12-8)
Permanent Contract
Salary: £27,222 per annum (Pro rata for 15 hrs: £10,888.80 per annum)
We’re looking for a Patient Access Officer to join our Patient Access team based at The London Bridge Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5‑star patient experience.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5‑star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
- Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
- Maintain accurate and up‑to‑date information on the hospital database during the patient journey.
- Formally pre‑register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
What You’ll Bring
- Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
- Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
- Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
- Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple: above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values.
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Patient Access Officer employer: London Bridge Hospital
HCA Healthcare UK is an exceptional employer, offering a supportive and dynamic work environment at The Portland Hospital Outpatients Centre in Hale, Cheshire. With a commitment to employee wellbeing, we provide competitive salaries, flexible benefits, and ample opportunities for career progression within a large, established healthcare group. Our culture prioritises kindness, integrity, and respect, ensuring that every team member feels valued and empowered to deliver outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Officer
✨Tip Number 1
Familiarise yourself with HCA UK's values and mission. Understanding their commitment to exceptional care and improvement of human life will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in healthcare or customer service settings. Be prepared to discuss specific examples where you delivered exceptional service, as this role requires a strong focus on patient experience.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Patient Access Officer, you'll be the first point of contact for patients and visitors, so demonstrating warmth and clarity in your communication is essential.
✨Tip Number 4
Network with current or former employees of HCA UK if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Patient Access Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in healthcare or customer service. Emphasise any roles where you provided exceptional service, as this aligns with the values of HCA UK.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples of how you've demonstrated warmth, compassion, and excellent communication skills in previous positions.
Highlight Teamwork Experience:Since the role involves working closely with the Patient Experience Manager and Clinical Services Manager, include examples of successful teamwork in your application. This will show that you can collaborate effectively in a healthcare setting.
Showcase Your Communication Skills:Given the importance of communication in this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your verbal and written communication abilities.
How to prepare for a job interview at London Bridge Hospital
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for delivering exceptional patient care during the interview. Share any relevant experiences that highlight your commitment to improving patient experiences, as this aligns with the core values of HCA UK.
✨Demonstrate Excellent Communication Skills
Since the role involves being the first point of contact for patients and visitors, it's crucial to showcase your communication skills. Practice clear and concise responses, and be prepared to discuss how you handle enquiries in various formats, such as in person, over the phone, and via email.
✨Emphasise Teamwork and a Can-Do Attitude
HCA UK values teamwork and a positive attitude. Be ready to provide examples of how you've worked effectively within a team in previous roles, and how your can-do attitude has helped overcome challenges in a healthcare or customer service setting.
✨Familiarise Yourself with HCA UK's Values
Before the interview, take some time to understand HCA UK's mission and core values. Be prepared to discuss how your personal values align with theirs, particularly around kindness, compassion, and integrity, as this will demonstrate your fit within their culture.
