At a Glance
- Tasks: Create welcoming experiences for patients and visitors at London Bridge Hospital.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional care.
- Benefits: Earn £12.71/hour with flexible shifts and opportunities for career growth.
- Other info: Enjoy a supportive culture that values kindness, integrity, and individual uniqueness.
- Why this job: Be part of a team that makes a real difference in people's lives every day.
- Qualifications: Customer service experience, preferably in healthcare or corporate settings.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are currently recruiting for Receptionists to join our bank pool as part of our Front of House Team at London Bridge Hospital. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital.
Various day and night shifts, Monday - Sunday £12.71/ hour.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What You’ll Do:
- Ensure that all Hospital and Statutory Policies are adhered to at all times.
- Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House.
- Maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.
- Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and following up accordingly.
- Escort Patients to and from the relevant assigned rooms.
- Escort Visitors in/out of any HCA internal premises if required (in hours/out of hours).
- Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security.
- Ensure all relevant information and details are collected on admission stage as per instructions provided.
- Be professional and helpful with the out of hours switchboard duties.
What You’ll Bring:
- Previous experience within a similar, customer/client centric Reception role.
- Experience within the healthcare industry or a large corporate business would be advantageous.
- Excellent communication skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Culture and values:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues.
To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments:
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
BANK Receptionist (London) employer: London Bridge Hospital
London Bridge Hospital offers an exceptional work environment for Senior Staff Nurses, particularly in the Chemotherapy Day Unit, where patient safety and clinical excellence are paramount. With a strong focus on mentorship and professional development, employees benefit from ongoing training opportunities and the chance to lead in a high-acuity setting. Located in the heart of London, the hospital provides a vibrant atmosphere that fosters collaboration and innovation among healthcare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land BANK Receptionist (London)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like London Bridge Hospital.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like London Bridge Hospital. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace BANK Receptionist (London)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to London Bridge Hospital.
How to prepare for a job interview at London Bridge Hospital
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in London Bridge Hospital's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services London Bridge Hospital offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
