At a Glance
- Tasks: Lead governance activities focusing on risk, incidents, and complaint investigations.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional care.
- Benefits: Enjoy competitive salary, private healthcare, flexible benefits, and 25 days holiday.
- Other info: Be part of a dynamic team dedicated to improving lives every day.
- Why this job: Make a real impact on patient care while developing your career in a supportive environment.
- Qualifications: Experience in governance, incident management, and excellent communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: The Harborne Hospital, Birmingham
Full-time, 37.5 hours per week
Permanent
Competitive salary + Benefits (pension, health cover, flexible benefits and excellent career development)
We're looking for an experienced Quality and Risk Manager to join our Governance team based at The Harborne Hospital. As the Quality and Risk Manager, you will lead on the implementation and delivery of a range of governance activities with a particular focus on risk, incidents and complaint investigations, whilst supporting The Harborne Hospital to meet the regulatory requirements of external standards and inspections.
The ideal candidate will be a specialist resource, using knowledge and experience of governance, with a particular focus on incident, complaint and risk management. This will include managing and coordinating investigations and learning responses of all incidents, which involves liaising with Heads of Department and the Senior Leadership Team. Excellent communication and a proven ability to implement change, or new systems, are essential for the role. The ideal candidate will be dynamic, with excellent verbal and written communication skills and be experienced in clinical governance.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Governance but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
Duties and Responsibilities:
- Responsibility for overseeing and implementing the incident management processes and applying the principles of PSIRF. This includes monitoring action plans and quality improvement work.
- To create and present reports to relevant Hospital committees, including trend analysis and advice for key stakeholders.
- Implementation and monitoring of the facility-wide Audit Programme including working with Heads of Department (HoD) to develop robust action plans that provide improvements to care and service delivered.
- Work with the HCA UK Corporate Clinical Services Department and local Heads of Departments (HoD) to ensure a standardised approach to CQC inspection compliance is maintained.
- Act as the Policy Controller and direct the policy reviewer where needed.
- Responsibility for overseeing and implementing the risk management processes, including regular reviews of the departmental and facility risk register.
Skills and experience:
- Knowledge of developing and embedding governance frameworks.
- Knowledge of CQC inspection and other healthcare accreditations frameworks.
- Previous experience and knowledge of governance, incident & risk management and quality improvement.
- Good IT skills including Excel, Word, Microsoft Office.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Quality & Risk Manager you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments:
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Quality And Risk Manager in Birmingham employer: London Bridge Hospital
London Bridge Hospital is an excellent employer, offering a supportive and dynamic work environment for Staff Nurses in Oncology and Haematology. With access to state-of-the-art facilities, exceptional mentorship, and comprehensive training, employees can expect significant growth opportunities while enjoying benefits such as private healthcare insurance, a pension scheme, and generous holiday allowances. This commitment to employee well-being and professional development makes it a rewarding place to advance your nursing career.
StudySmarter Expert Advice🤫
We think this is how you could land Quality And Risk Manager in Birmingham
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at London Bridge Hospital.
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We think you need these skills to ace Quality And Risk Manager in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at London Bridge Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at London Bridge Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to London Bridge Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at London Bridge Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at London Bridge Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research London Bridge Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
