At a Glance
- Tasks: Lead digital transformation projects to enhance resident and staff experiences.
- Company: Join the London Borough of Waltham Forest, a forward-thinking local authority.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Be part of a team that values equality and diversity.
- Why this job: Make a real difference in residents' lives through innovative digital solutions.
- Qualifications: Experience in managing complex programmes and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
The London Borough of Waltham Forest is seeking an experienced Senior Programme Manager (Digital Experience) to lead delivery of the Digital Experience Workstream within its ambitious Housing Digital Programme. You will drive the transformation of digital experience for residents and housing staff, overseeing complex programmes from design through to implementation. The role involves leading cross‑functional teams to ensure projects are delivered on time, within budget and to high standards, while embedding best‑practice programme governance and reporting.
Responsibilities
- Lead the analysis of service requirements and creation of business cases for digital projects for residents and staff.
- Act as the key interface between housing services and corporate digital and technology teams on projects being delivered within the Housing Digital Programme.
- Manage and deliver complex digital transformation programmes and projects on time and within budget, including the continued implementation of the Housing Services Resident Portal.
- Build and maintain senior stakeholder relationships (residents, directors, partners, external organisations, and third‑party software providers).
- Exercise political awareness and judgement in complex environments.
- Lead and support continuous improvement, innovation and service‑transformation initiatives.
- Ensure effective communication and reporting across projects and programmes at senior and operational levels.
- Take ownership of the Housing Services Resident Portal and act as the key interface between the housing service and residents for this portal.
- Advise senior leaders on complex, often sensitive issues to ensure services meet resident expectations and deliver measurable improvements.
Qualifications
- Proven experience managing complex programmes, portfolios, and business and digital change initiatives.
- Ability to influence and lead across matrix organisations without direct authority.
- Strong stakeholder management, including residents and senior leaders.
- Experience handling complex, contentious and politically sensitive issues.
- Ability to manage multiple priorities and high workloads effectively.
- Degree‑level education or equivalent experience.
- Professional certification in programme/project management desirable: PRINCE2, Managing Successful Programmes (MSP), Agile methodologies.
Equality and Diversity
London Borough of Waltham Forest is an equal opportunities employer and is committed to meeting its equality objectives. We welcome applications from all qualified candidates, regardless of race, gender, disability, age, faith, sexual orientation or any other protected characteristic.
Programme Manager employer: London Borough of Waltham Forest
The London Borough of Waltham Forest is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As a Senior Programme Manager, you will play a pivotal role in transforming digital experiences for residents and housing staff, with ample opportunities for professional growth and development. The council prioritises employee well-being and inclusivity, ensuring a supportive culture where your contributions are valued and recognised.
Contact Details:
London Borough of Waltham Forest Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Programme Manager at London Borough of Waltham Forest!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like London Borough of Waltham Forest or be willing to refer you for that Programme Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from London Borough of Waltham Forest who’s on the lookout for their next Programme Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Programme Manager role at London Borough of Waltham Forest!
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at London Borough of Waltham Forest. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at London Borough of Waltham Forest
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at London Borough of Waltham Forest. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
