At a Glance
- Tasks: Provide a proactive, customer-focused service in revenue management.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and creativity.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for professional growth.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT skills, knowledge of Business Rates legislation, and excellent communication abilities.
The predicted salary is between 36693 - 40575 £ per year.
Organisation: London Borough of Waltham Forest
Salary: SC6 - SO1 £36,693 - £40,575
Contract Type: Full-time/Permanent
Working hours per week: 36
Application Deadline: 23/10/2026
Proposed Interview Date(s): 28/10/2026
Reference: 2362
About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace.
About the role: As a Revenues Officer, you will provide a professional, proactive, customer-focused business administrative service to the organisation within the relevant service area. You will accurately establish liability, bill, enforce and collect Business Rates (Including Business Improvement Districts (BIDS)). You will process work relating to the collection and enforcement of Business Rates.
Key Responsibilities:
- Communicate effectively with customers, service users, colleagues and external stakeholders, providing accurate and timely information and resolving or escalating enquiries as appropriate.
- Identify customer and organisational requirements and work with colleagues to recommend service improvements.
- Maintain accurate, complete and accessible records, documents and management information using approved Council systems and processes.
- Prepare clear, accurate and appropriately targeted correspondence, reports and other service materials in line with legislative and Council standards.
- Maintain and update relevant databases, generate management reports and contribute to improvements in systems and working practices.
- Carry out duties safely and comply with all applicable Council policies, procedures, legislation and risk assessments.
- Manage complex or escalated enquiries, provide specialist advice and support, analyse complex information, develop specialist materials and represent the service with partners and stakeholders.
Qualifications and Requirements:
- Excellent knowledge and application of IT systems and software packages for analysing, updating, and extracting information.
- Knowledge of Business Rates legislation.
- Excellent levels of literacy, writing in plain English and producing clear, concise, and well-structured written work.
- Excellent levels of numeracy to make detailed and accurate calculations.
- Comprehensive knowledge of Business Rates legislation.
- Some knowledge of case law relating to liability and dealing with appeals.
- SO1 additional: English and Math Qualification (GCSE grade 4 or equivalent grade C or above), or relevant experience.
- Relevant professional qualification or membership such as IRRV.
Terms and conditions:
- Satisfactory employment references.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Tina Barrett, Revenues Manager.
Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is committed to meeting its equality objectives.
Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process.
If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named above or feel free to discuss this during your interview.
Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms. We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.
Revenue Officer in London employer: London Borough of Waltham Forest
Little Learners Nursery Group is an exceptional employer located in Walthamstow, offering a nurturing work environment where staff can thrive while making a meaningful impact on children's lives. With a strong commitment to diversity and equality, the nursery fosters a culture of respect and inclusion, providing ample opportunities for professional growth and development. Employees enjoy flexible hours and the chance to engage with a vibrant community, making it a rewarding place to work for those passionate about early childhood education.
Contact Details:
London Borough of Waltham Forest Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Officer in London
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We think you need these skills to ace Revenue Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at London Borough of Waltham Forest
✨Get to Know Public Sector Values
Before your interview with London Borough of Waltham Forest, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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