Business Support Operations Officer in London

To provide a professional, proactive role delivering Business Support functions to the organisation. To deliver Business Support functions that support the relevant service area to deliver on its requirements, and provide a seamless service to Residents. The role will carry out Business Support functions for the relevant service area, as set out in the Service Level agreement.

Responsibilities

• Business Support activities as set out in the Service Level Agreement, including but not limited to processing application forms, contacting residents, completing registrations or requests and surveys.
• Meeting administration, including minute‐taking.
• Financial administration such as transactional finance, purchasing goods or services, processing expenditure requests, invoices and other financial documents.
• Systems updates and administration: updating databases and systems, maintaining accurate records.
• Face‐to‐face customer interactions, such as reception duties, working at a family centre or hub.
• Prioritise, organise and manage workload, meeting statutory, policy and regulatory guidelines and the service level agreement requirements.
• Use system information and tools to support delivery of work, organise and maintain records and documents using appropriate council processes/systems; create documents, reports, correspondence from information provided, using standard formats and software.
• Ensure excellent customer service standards are maintained when delivering Business Support functions.
• Contribute to services whilst maintaining cost effectiveness and value for money.
• Work with colleagues at all levels to identify improvement and efficiency areas, ensuring the support offer remains appropriate for all service users.

Qualifications and Requirements

• Experience of having worked in a fast‐paced, customer‐focused environment.
• Good knowledge and application of IT systems and software packages.
• Ability to work with minimum supervision, using problem‐solving skills and initiative to provide a customer‐focused service.
• Excellent levels of literacy and numeracy.
• Ability to work flexibly, balancing competing priorities and meeting deadlines while understanding the needs, timescales and deadlines of others.
• Ability to deal diplomatically and confidentially with a wide range of customers both internally and externally.
• Ability to identify improvements to processes and systems at a level appropriate to the role and share recommendations with the wider team.
• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time‐management skills.
• High level of flexibility, positive attitude and ability to adapt to changes.
• Highly organised with the ability to multi‐task and respond to service delivery requirements.
• Clear communication skills.
• Ability to build strong relationships.
• Goal‐oriented focus with the customer in mind.
• Willingness to learn new skills, processes and systems as appropriate to the role.
• Satisfactory employment references and CIFAS identity checks.
• Satisfactory DBS check, as required.

Equality and Diversity

As a public authority, we must ensure that members of staff in public‐facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.