Regulatory Assurance & Service Improvement Manager

LB Tower Hamlets is committed to delivering first-class public services, focusing on our residents and building the largest number of new council homes in a generation. A career with LB Tower Hamlets offers you the opportunity to excel. We provide a supportive, friendly, diverse, and flexible work environment where employees can thrive. Our enthusiastic team is dedicated to delivering services they are passionate about.

The Role & Responsibilities:

We are seeking an individual with a strong commitment to affordable housing to join our Regulatory Assurance Team as a Regulatory Assurance and Service Improvement Manager. This is an exciting time to join the Council's Housing and Regeneration Department. Having recently undergone inspection from the Regulator of Social Housing, we have a clear path for improvement, and this post-holder will play a key role in delivering our 'Your Voice, Our Action' regulatory Improvement Plan.

The successful candidate will have experience operating in Regulatory environments, be data-driven and analytical, with strong knowledge of the Social Housing Sector. Reporting to the Head of Regulatory Assurance within the Strategy, Policy and Regulatory Assurance division, this leadership role heads our business development team, which oversees our Tenant Scrutiny Panel and supports the directorate with business change, policy, and service improvement. The role also involves improving data across the service and translating insights into actionable outcomes.

The ideal candidate will possess knowledge of best practices in Social Housing, with an in-depth understanding of the RSH Consumer Standards, especially concerning Tenant Satisfaction Measures and regulatory reporting requirements. This role will collaborate across the Council to support genuine co-regulation and the delivery of excellent housing services for residents. This is a dynamic and exciting opportunity to join our team. This is a 12-month fixed-term contract.

Tower Hamlets' vision for our borough is that: people are aspirational, independent, and have equal access to opportunities; our residents are proud of and love where they live; and we are a borough that uses digital innovation and partnership working to meet changing needs.

We seek applicants who embody our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets is committed to a zero-tolerance approach to discrimination and works to eradicate all forms of discrimination based on race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, civil partnership status, gender identity, gender expression, pregnancy, and maternity. We aim to employ a diverse workforce that reflects these groups and recognises social and economic disadvantages. We encourage applicants interested in flexible working arrangements and those residing in the borough.