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For Companies At a Glance
- Tasks: Help tenants buy homes and manage complex queries with a focus on customer service.
- Company: Join a dynamic team dedicated to providing excellent housing services in Tower Hamlets.
- Benefits: Enjoy flexible working hours, including evenings and weekends, with opportunities for professional development.
- Why this job: Make a real impact by assisting tenants while developing your skills in a supportive environment.
- Qualifications: A background in customer service and ideally a housing management qualification is preferred.
- Other info: Stay updated on housing legislation and participate in community forums and meetings.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are a dynamic and experienced professional capable of thriving in a challenging team environment. You possess a background in customer service and have collaborated with various agencies to ensure high levels of service. Your skills include resolving complex queries, administering the right to buy process, managing intricate caseloads, and handling complaints. You possess a thorough understanding of housing legislation related to sales and acquisitions and have proven marketing and sales skills. You have excellent communication abilities, both written and oral, and can present complex issues clearly. You're adept at prioritizing workloads, multitasking, and working to strict deadlines. Flexibility is key, as you will be expected to work during evenings and weekends, attending various forums and meetings. A good educational background with ideally a housing management qualification supports your professional capabilities.
What the Job Involves
As a Sales and Acquisitions Officer, you will deliver effective services to assist tenants in purchasing Tower Hamlets Homes stock while ensuring a smooth and positive tenant experience from query to sale. This includes processing Right to Buy sales, managing resales, additional land and loft sales, and handling leaseholder alteration requests. Protecting Council assets and public funds is crucial, alongside advising tenants on financial arrangements, linking them with financial services, and safeguarding them against deferred sale companies and illegal lenders. You will handle complex correspondence and stage 1 complaints, and take responsibility for managing your own workload to meet deadlines. Participation in Leaseholder Forums, estate surgeries, and neighborhood meetings is essential, along with conducting tenancy audits. Keeping up to date with legislative changes and professional development is required, ensuring adherence to health & safety and promoting diversity and safeguarding practices.
Leasehold Advisor (Grade I) employer: LONDON BOROUGH OF TOWER HAMLETS
Contact Detail:
LONDON BOROUGH OF TOWER HAMLETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Advisor (Grade I)
✨Tip Number 1
Familiarize yourself with the specific housing legislation related to sales and acquisitions. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in leasehold advisory roles. Engaging in conversations can provide insights into the job and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved complex queries or managed intricate caseloads. Having concrete examples ready will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Stay updated on current trends and changes in the housing market, particularly in relation to Right to Buy processes. This will not only enhance your knowledge but also show your proactive approach during interviews.
We think you need these skills to ace Leasehold Advisor (Grade I)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your background in customer service and any experience you have with housing legislation. Mention specific instances where you've resolved complex queries or managed intricate caseloads.
Showcase Communication Skills: Since excellent communication abilities are crucial for this role, provide examples of how you've effectively communicated complex issues in both written and oral formats. Consider including a brief example in your cover letter.
Demonstrate Flexibility: Mention your willingness to work evenings and weekends, as well as your ability to adapt to changing priorities. This will show that you understand the demands of the role and are ready to meet them.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at LONDON BOROUGH OF TOWER HAMLETS
✨Showcase Your Customer Service Skills
Highlight your experience in customer service during the interview. Be prepared to discuss specific examples where you resolved complex queries or handled complaints effectively, as this is crucial for the Leasehold Advisor role.
✨Demonstrate Knowledge of Housing Legislation
Make sure to familiarize yourself with relevant housing legislation related to sales and acquisitions. Being able to discuss these laws confidently will show that you are well-prepared and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage intricate caseloads and prioritize workloads. Practice articulating how you would handle specific situations, such as managing a Right to Buy sale or dealing with a tenant's complaint.
✨Emphasize Flexibility and Team Collaboration
Since the role requires working evenings and weekends, be ready to discuss your flexibility. Additionally, share experiences where you successfully collaborated with various agencies or teams to achieve common goals.
