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For Companies At a Glance
- Tasks: Manage temporary accommodations, support tenants, and ensure compliance with health and safety standards.
- Company: Join a dedicated team focused on helping those facing homelessness and promoting community welfare.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing valuable skills in housing management.
- Qualifications: Experience in housing services, knowledge of relevant legislation, and strong customer service skills required.
- Other info: A driving license is desirable for home visits outside London.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
The ideal candidate for the Housing Officer position is someone with a comprehensive understanding of the legal duties owed to customers experiencing or threatened with homelessness. You should possess a strong awareness of resources provided by statutory and voluntary organizations, beyond just housing. A good knowledge of relevant legislation, such as Landlord and Tenant laws, Family and Immigration law, welfare, housing benefits, and the Children Act, is essential. Additionally, you should possess a strong aptitude for managing rent accounts and housing management functions, with an appreciation for the stressful situations clients may face. You have demonstrable experience in providing customer advice in housing or similar services, managing caseloads in tenancy, property, or income management, and you're adept at working with databases and document management systems. You embody the TOWER values by working collaboratively with partners, being open and transparent, willing to challenge and innovate, empowering others, and respecting all communities. A current driving license and the ability to travel outside London for home visits when necessary is desirable.
What the Job Involves
As a Housing Officer, you are responsible for overseeing a portfolio of temporary accommodations, ensuring all properties comply with Health and Safety standards and Council requirements. Your tasks include managing the relationships between landlords and tenants, adding new properties to the database, and minimizing void periods. You are the primary point of contact for tenants, providing guidance from initial viewing to move-on, and ensuring tenants receive appropriate housing advice. You conduct property inspections, address disrepair issues, and undertake enforcement actions for breaches of license conditions. In your role, you help customers maximize income, manage rent arrears, and provide debt counseling when necessary. You are required to prepare documentation for legal proceedings and handle a range of enquiries and complaints. You contribute to the council's priorities by promoting equality, sustainability, and organizational change. Additionally, you cover for other officers as needed, ensuring performance targets and customer service standards are met. Your role involves extensive liaising with external bodies and internal teams to minimize debt and financial loss to the council.
Housing Officer (Grade H) employer: LONDON BOROUGH OF TOWER HAMLETS
Contact Detail:
LONDON BOROUGH OF TOWER HAMLETS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Grade H)
✨Tip Number 1
Familiarize yourself with the key legislation relevant to the Housing Officer role, such as Landlord and Tenant laws and the Children Act. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the legal framework that governs housing.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with statutory and voluntary organizations. Building these connections can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Gain practical experience by volunteering or interning with organizations that deal with homelessness or housing management. This hands-on experience will enhance your understanding of the challenges faced by clients and improve your ability to provide effective support.
✨Tip Number 4
Prepare for potential interview questions by practicing scenarios related to managing tenant relationships and addressing disrepair issues. Being able to articulate your approach to these situations will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Housing Officer (Grade H)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Housing Officer position. Familiarize yourself with relevant legislation and the specific duties outlined in the job description.
Highlight Relevant Experience: In your application, emphasize your experience in housing or similar services. Provide specific examples of how you've managed caseloads, provided customer advice, and worked with databases and document management systems.
Demonstrate TOWER Values: Showcase how you embody the TOWER values in your application. Provide examples of how you've worked collaboratively, been open and transparent, and empowered others in your previous roles.
Tailor Your Documents: Customize your CV and cover letter to reflect the skills and experiences that align with the Housing Officer role. Make sure to address the key competencies mentioned in the job description, such as managing rent accounts and understanding homelessness legislation.
How to prepare for a job interview at LONDON BOROUGH OF TOWER HAMLETS
✨Show Your Knowledge of Relevant Legislation
Make sure to brush up on key legislation such as Landlord and Tenant laws, Family and Immigration law, and the Children Act. Be prepared to discuss how these laws impact your work and provide examples of how you've applied this knowledge in previous roles.
✨Demonstrate Your Customer Service Skills
Since the role involves providing guidance and support to tenants, be ready to share specific examples of how you've successfully managed customer relationships in stressful situations. Highlight your experience in offering advice and resolving complaints.
✨Highlight Your Experience with Databases
The job requires adeptness with databases and document management systems. Prepare to discuss your experience with these tools, including any specific software you've used, and how you ensure accuracy and efficiency in managing information.
✨Emphasize Collaboration and Community Respect
The TOWER values are crucial for this position. Be sure to convey your ability to work collaboratively with partners and respect diverse communities. Share examples of how you've empowered others and contributed to positive organizational change.
